IgniteTV app keeps signing out

[yronnen]

Hi,

I'm running IgniteTV app on an iPhone and it keeps logging me out after a few minutes. Happens on my home wifi and when using the cell network.I also have an iPad running the app, and no issues there.

I've unsintalled and reinstalled, cleared the browser cache...nothing work. Talked with Rogers tech support and they did some network reset which didn't help.

Any ideas?

*Added Labels*

[RogersMoin]

Hello, @yronnen.

Thank you for your post, and welcome to our Community!

The Ignite TV app's frequent signing-off can be bothersome. I appreciate you clearing the app's cache, reinstalling, and connecting with tech support. Was there a ticket created for you?

We can investigate this issue; please send @CommunityHelps a private message. You can find details about our private messaging in this blog.

Cheers,

RogersMoin

[ang3morra]

Same.   Extremely annoying.  I step away for a few minutes and have to log back in.  Not sure if its the Ignite app or an Ipad update that keeps doing this.  If anyone finds the answer please update this post question.  TIA

[Ciaochiao]

I have the same issue but in reverse. It signs me out on my iPad but is fine on my android. I called an Roger’s tech who helped me and it seemed to work til tonight, so 24 hrs. Any help is appreciated. Thank you!

[RogersTony]

Hello, @Ciaochiao 

We definitely want to help you get the app working more consistently on your iPad. 

If you have not already, please uninstall and reinstall the app on your iPad. Please ensure that you are running the latest OS on your iPad.

Please let us know if issues are ongoing.

RogersTony

[jsummerhayes]

I contacted Rogers about this in the summer of 2024 and it still keeps doing it and it wipes out the downloads if I have anything downloaded, and apparently Rogers could find no reason for it

[jsummerhayes]

I also have this problem. I went through Rogers several times last summer, and nobody seem to be able to figure it out.

[RogersCorey]

Good morning @jsummerhayes,

That is definitely a strange and very inconvenient issue you're having there. Certainly your downloads shouldn't be deleted simply because you've been signed out of the app. I apologize for the poor experience.

I would like to look into the history of this issue to see if I can find any details that may help us resolve this matter for you.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey

[Ciaochiao]

hi,

I don’t know how to pm. Could you brieflyeplainit to me please? Thanks.

cc

[RogersMoin]

Hello, @Ciaochiao.

We detailed more info about our private messaging in this blog. In the "Send to" field, please enter CommunityHelps to send us a PM. Please don't hesitate to ask further questions.

Cheers,

RogersMoin