I'm having the same issue about downtime. I've set up my child bedtime schedule and it's stopping his device about 3 hours way too early. The only way to get him back to the internet is to delete his profile. I've tried recreating his profile and scheduled the downtime again but it will stop his device from accessing the internet right away. Any suggestion would be appreciated.
Also having this issue as of yesterday. Even though the downtime schedule is not active yet the devices in the profile lose their internet.
As soon as I remove the device from the profile, internet works. This is occurring with multiple profiles/devices I have setup for my kids.
I have had the same issue since Feb. 13/21. I've tried rebooting the modem, deleting the profile and deleting the schedule. None of these changes make a difference. The only thing that works is not having a schedule.
It's disheartening to hear that so many of you are unable to get this feature working :(. If you haven't already I would definitely recommend reaching out to support to have this issue more directly addressed. It's possible that a ticket may need to be escalated to validate the functionality of the feature. If you have any questions at all feel free to let us know!