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Ignite TV not working with Chromecast

Lawyerman9
I've been here awhile

I have contacted Rogers on this issue and to no avail. It was working about two months ago and I have had nothing but issues since. I would really appreciate it if someone would contact me and rectify this.

 

 

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7 REPLIES 7

Re: Ignite TV not working with Chromecast

RogersJo
Moderator
Moderator

Greetings @Lawyerman9

 

Welcome to the Community and Congrats on your first post! 😁 Thanks for bringing this to our attention. I'm sorry to hear about the issues you've been encountering for the past few months. I can imagine how frustrating this is. A few questions for you if you don't mind:

 

Is your Ignite TV app version 5.2.0 or later?

 

What device(s) are you casting from?

 

Are your devices configured?

 

Is the device you’re casting onto tuned to the same input that your Chromecast is plugged into (e.g., HDMI 1, HDMI 2)?

 

Is the device you’re using to access Ignite TV – as well as the device you’re casting onto – both be connected to the same WiFi network?

 

In the event that you are using an Android device, is it running 5.0 Lollipop or later? With an Apple device, your compatible Apple device must also be running iOS 12 or later, and Ignite TV app version 4.11.2 or later is required. I also found a super helpful article that can assist you with casting from an Apple device here.

 

If casting from your computer or laptop with the Google Chrome web browser, please follow the steps below:

 

1: Go to the Ignite TV website.


2: Sign into Ignite TV with your MyRogers username and password.


3. At the top-right corner of the page (or on the screen playing your content), select the cast icon


4. Choose the device that you want to cast to from the WiFi-connected devices listed.


5. Select the content you want to watch (disregard this step if you started casting directly from your playing content).

 

Looking forward to hearing from you,

 

RogersJo 
 

Re: Ignite TV not working with Chromecast

Lawyerman9
I've been here awhile

Good afternoon,

 

Thank you for all the tips and I have tried everything.  I am using Chromecast and and ios device which the software and apps have all been updated.  They are both configured, on the same network and every app that I use from my device works except the Ignite app.

 

I have also tried to use Google Chrome from my laptop.  The issue is that it looks as though it is going to connect bot the three dots in the middle keep repeating as though it is loading but cannot get to the final step.

Re: Ignite TV not working with Chromecast

The Ignite app doesn't work? Did you setup your modem using EasyConnect? Do you have your own third party router bridged to the modem by chance?

 

If so, that may be the culprit here. I would recommend factory resetting your Ignite Gateway Modem and setting it up again using the Ignite HomeConnect App as the next step.

 

Regards,

RogersCorey

Re: Ignite TV not working with Chromecast

I’m having the same issues. Can’t connect / cast any channels from iPhone to TV. Apps on Chromecast work fine. Using Chromecast 4k hdmi connect into TV. Have reset everything including Ignite app, Chromecast, etc but Ignite TV won’t do final connection for casting a channel… 3 dots flash on screen with no further progress. I’m using IOS 17..2 and Ignite app 7.13…. Suggestions?

Re: Ignite TV not working with Chromecast

Hello, @Rogtech99 

 

Thank you for posting about the issues you are facing with casting the Ignite TV app to your Chromecast.

 

We appreciate all of the details you've provided. We'll need to escalate a ticket to our support team to investigate this for you. Please send a private message to @CommunityHelps  so we can gather your info and get started. Not familiar with our private messaging system? No worries, click here

 

Regards,

 

CommunityHelps

RogersTony

Re: Ignite TV not working with Chromecast

Lawyerman9
I've been here awhile
I do not have a third party router. The modem has been reset and set up again using the Ignite HomeConnect app. I have tried everything to get this working. All apps are up to date, everything has been deleted and reinstalled and it still does not work on Chromecast.

Re: Ignite TV not working with Chromecast

Good afternoon @Lawyerman9!

 

There are a couple of resets that I would like to try from here to see if I can get your Chromecast to connect. 

 

Please free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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