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slow speed after area outage

Alex4161
I'm a Reliable Contributor

We had a area outage yesterday and it took some time before the service was restored.

 

This morning the connection seems to lag on all wired/wireless devices.

 

looking at the modem signals, I see that I only have 2 downstream channels listed:

IndexLock StatusFrequencySNRPower LevelModulation
Downstream
Channel Bonding Value
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
16
33
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Locked
Locked
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1973754052
350000000
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
40.9 dB
39.6 dB
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
198628220.8 dBmV
5.8 dBmV
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
OFDM
OFDM
my upstream are as follows:
 
IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream
Channel Bonding Value
1
2
3
4
Locked
Locked
Locked
Locked
21 MHz
25 MHz
32 MHz
38 MHz
2560
5120
5120
5120
36.5 dBmV
38.0 dBmV
39.5 dBmV
38.3 dBmV
QAM
QAM
QAM
QAM
TDMA_AND_ATDMA
ATDMA
ATDMA
ATDMA

 

I opened a ticket yesterday but my service is still wonky.  How do I get this resolved?

 

 

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4 REPLIES 4

Re: slow speed after area outage

RogersCorey
Moderator
Moderator

Greetings @Alex4161!

 

After troubleshooting with you in private, we're curious if the issue is fully resolved. 

 

Have you experienced any further issues since we last spoke?

 

Regards,

RogersCorey

Re: slow speed after area outage

YOYOMA666
I've Been Here Awhile

We've had very spotty internet service for over a year (300mps plan).  Connection comes and goes, and often when there is a connection the latency/jitter is so bad that most sites will time out on you.   Wait times on chat have been over an hour (I always disconnect).  Today, I waited 1 hour and 20 minutes.  I advised of issue and also advised my current 12 month "price" was up and I needed to know what Rogers could do for the next 12 months.  They kept me another 30 mins and came back and said I could keep same package (internet/TV/digital phone) but "unfortunately" cost would be an amount that is 40% more than Im paying.  So I set cancellation date and asked for a credit for the atrocious internet service.  They said they would need to transfer me to tech to see if I was eligible.  THey then disconnected.  Customer for ~20 years.  I'm ashamed I let it drag on so long.

Re: slow speed after area outage

Alex4161
I'm a Reliable Contributor

Hi. Yes, after waiting for several hours, I rebooted the modem again and solid the channels appeared.

 

 

 

Re: slow speed after area outage

YOYOMA666
I've Been Here Awhile

We reboot a few times every day!!!  Can anyone say Bell FIbre?????   I've had enough