slow speed after area outage

[Alex4161]

We had a area outage yesterday and it took some time before the service was restored.

This morning the connection seems to lag on all wired/wireless devices.

looking at the modem signals, I see that I only have 2 downstream channels listed:

IndexLock StatusFrequencySNRPower LevelModulation

Downstream	Channel Bonding Value
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	16	33
																																	Locked	Locked
																																	1973754052	350000000
																																	40.9 dB	39.6 dB
																																	198628220.8 dBmV	5.8 dBmV
																																	OFDM	OFDM

my upstream are as follows:

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4
Locked	Locked	Locked	Locked
21 MHz	25 MHz	32 MHz	38 MHz
2560	5120	5120	5120
36.5 dBmV	38.0 dBmV	39.5 dBmV	38.3 dBmV
QAM	QAM	QAM	QAM
TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA

I opened a ticket yesterday but my service is still wonky.  How do I get this resolved?

***Added Labels***

[RogersCorey]

Greetings @Alex4161!

After troubleshooting with you in private, we're curious if the issue is fully resolved. 

Have you experienced any further issues since we last spoke?

Regards,

RogersCorey

[YOYOMA666]

We've had very spotty internet service for over a year (300mps plan).  Connection comes and goes, and often when there is a connection the latency/jitter is so bad that most sites will time out on you.   Wait times on chat have been over an hour (I always disconnect).  Today, I waited 1 hour and 20 minutes.  I advised of issue and also advised my current 12 month "price" was up and I needed to know what Rogers could do for the next 12 months.  They kept me another 30 mins and came back and said I could keep same package (internet/TV/digital phone) but "unfortunately" cost would be an amount that is 40% more than Im paying.  So I set cancellation date and asked for a credit for the atrocious internet service.  They said they would need to transfer me to tech to see if I was eligible.  THey then disconnected.  Customer for ~20 years.  I'm ashamed I let it drag on so long.

[Alex4161]

Hi. Yes, after waiting for several hours, I rebooted the modem again and solid the channels appeared.

[YOYOMA666]

We reboot a few times every day!!!  Can anyone say Bell FIbre?????   I've had enough