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only five downstream channels and one upstream

Ruralwaveexpat
I've been around

Hi there! 

 

I've been having high latency uploads (2.4 seconds to 4.1 seconds) and very low speeds ( 2 to 8 mbps upload VS 50 mbps of my package)

 

Downstream hasn't been too bad, ping is low (between 15 and 90ms), but I get around 670Mbps download VS 1.5Gbps of my package.

 

It's difficult to stay on zoom calls at work. but I guess it's related to the low amount of channels?

 

IndexLock StatusFrequencySNRPower LevelModulation
Downstream
Channel Bonding Value
1
2
3
4
33
Locked
Locked
Locked
Locked
Locked
303 MHz
309 MHz
315 MHz
321 MHz
350000000
38.8 dB
39.3 dB
39.2 dB
38.9 dB
38.6 dB
-3.2 dBmV
-2.7 dBmV
-2.8 dBmV
-3.2 dBmV
-2.9 dBmV
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream
Channel Bonding Value
1
Locked
36 MHz
5120
39.5 dBmV
QAM
ATDMA
IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
CM Error Codewords
1
2
3
4
5
1559699795
3761759271
3761773560
3761781402
1559699795
1530808114
0
0
0
1530808114
0
0
0
0
0

 

*Added Labels*

1 ACCEPTED SOLUTION

Accepted Solutions

Re: only five downstream channels and one upstream

RogersMoin
Moderator
Moderator

Hello, @Ruralwaveexpat.

 

Thank you for posting your concern, and welcome to our Community!

 

Latency and slow speeds can disrupt your Internet experience. We can investigate the missing channels and help find a solution for you. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

 

Regards,

RogersMoin

View solution in original post

1 REPLY 1

Re: only five downstream channels and one upstream

RogersMoin
Moderator
Moderator

Hello, @Ruralwaveexpat.

 

Thank you for posting your concern, and welcome to our Community!

 

Latency and slow speeds can disrupt your Internet experience. We can investigate the missing channels and help find a solution for you. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

 

Regards,

RogersMoin

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