only five downstream channels and one upstream

[Ruralwaveexpat]

Hi there! 

I've been having high latency uploads (2.4 seconds to 4.1 seconds) and very low speeds ( 2 to 8 mbps upload VS 50 mbps of my package)

Downstream hasn't been too bad, ping is low (between 15 and 90ms), but I get around 670Mbps download VS 1.5Gbps of my package.

It's difficult to stay on zoom calls at work. but I guess it's related to the low amount of channels?

IndexLock StatusFrequencySNRPower LevelModulation

Downstream	Channel Bonding Value
1	2	3	4	33
Locked	Locked	Locked	Locked	Locked
303 MHz	309 MHz	315 MHz	321 MHz	350000000
38.8 dB	39.3 dB	39.2 dB	38.9 dB	38.6 dB
-3.2 dBmV	-2.7 dBmV	-2.8 dBmV	-3.2 dBmV	-2.9 dBmV
256 QAM	256 QAM	256 QAM	256 QAM	OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1
Locked
36 MHz
5120
39.5 dBmV
QAM
ATDMA

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1	2	3	4	5
1559699795	3761759271	3761773560	3761781402	1559699795
1530808114	0	0	0	1530808114
0	0	0	0	0

*Added Labels*

[RogersMoin · Accepted solution]

Hello, @Ruralwaveexpat.

Thank you for posting your concern, and welcome to our Community!

Latency and slow speeds can disrupt your Internet experience. We can investigate the missing channels and help find a solution for you. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

Regards,

RogersMoin