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Ingnite Modem / Router Subnet Mask

I just finished the setup of my new ignite Modem / Router and id like to set the LANs Subnet mask to 255.255.252.0 The setup will only allow me to pull down and select from two options. It wont allow me to edit the individual octets.     ***Added Lab...

prdejong by I plan to stick around
  • 2731 Views
  • 9 replies
  • 0 likes

Slow speed on Android TV

On my Sony android TV which is hardwired to Rogers Supplied router I am getting50-100 M max. Any ideas why it would be this low. This speed is with only 1 device iPhone connected wifi & TV.Thanks   ***Added Labels***

jazzybest by I plan to stick around
  • 1009 Views
  • 2 replies
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Resolved! Modem takes half a minute to start working when I wake my PC

I've had my Ignite service for about month now and generally it's fine. 400Mb out of possible 500Mb down (wired) and TV is very good too. One annoying thing though is that when I wake any of my computers (Win 7 and Win 10) it takes up to 20 or 30 sec...

markfink777 by I plan to stick around
  • 1145 Views
  • 2 replies
  • 0 likes

Xbox IP Grab Attempt

I was playing Xbox and got invited to a party. There was a couple guys, and one guy was clearly trying to get me to stay. The other was clearly fed up with him, and told me he was trying to get my IP. I’ve looked stuff up and can’t tell if this is da...

BsE0 by I've been around
  • 921 Views
  • 1 replies
  • 0 likes

Microsoft Surface - WiFi Connectivity/Speed

I have been lucky to have purchased some new hardware the past weeks and am now facing a very different issue. Are there any known issues between Surface Pro / Surface Book 2 and the HiTron modem?  Like do they link up properly?  For the life of me I...

aelaan by I plan to stick around
  • 2248 Views
  • 4 replies
  • 0 likes

Lag while online gaming (CSGO/valorant)

Hi,   I am reaching out in hopes someone may have some insight into my issue. Ever since getting ignite about a year ago, I get weird lag while playing FPS games. Hard to describe but basically it takes a second for things to register, example if i s...

LL14 by I've been around
  • 1896 Views
  • 1 replies
  • 0 likes

CODA-4582 Hardware Version Update to 2A

My modem has the hardware version 1A. I know before replacing this modem it had 2A. Can the upgrade to 2A be done remotely or does it have to be brought in to Rogers?   Thanks in advance.   *Added Labels*

falcios by I'm an enthusiast
  • 2297 Views
  • 3 replies
  • 0 likes

Ignite 75u vs 150u ..will it allow more devices consistently

I have ignite 75u which is recommended for 4-7 devices..I have up to 16 at times..Will upgrading improve dropouts? As at times one of our devices will not be connected but others will be..   ***Added Labels***

jimy by I plan to stick around
  • 1537 Views
  • 1 replies
  • 0 likes

Questions about Ignite Service and Setup

Hi all,   I realize there are many, many threads about Ignite TV/Internet etc so forgive me for starting yet another one, but I had some very specific questions that I'd prefer answered in one place as opposed to me searching for weeks piecemeal.  Ho...

DrMike by I'm a trusted contributor
  • 9230 Views
  • 65 replies
  • 0 likes

Resolved! Ignite WiFi Hub iOS App - New Device Notification Setting

Hello, I have looked all over the settings of the Ignite OS based app and the Router software and I cannot find the setting that turns off "new device connected" notification.     I have a Belkin USB-C to Ethernet adatper on my Mac and for some reaso...

user1966 by I plan to stick around
  • 1692 Views
  • 2 replies
  • 0 likes

Rogers upgrades to fibre

Hi,   Is there anywhere that shows the progress of Rogers upgrading the network (ie map) online somewhere?  I am just so tired of the constant ping spikes.  It is quite frustrating while gaming.   *Added Labels*

chemical1 by I plan to stick around
  • 3304 Views
  • 3 replies
  • 0 likes

Rogers email, Using POP, Status of SENT Items

  So, @CommunityHelps ... is the following by design, or is it a flaw?   I normally send and receive my email via OUTLOOK.   On mobile devices, it maybe the relevant Android or iOS mail client. On ALL my devices, it is configured for POP3. On the mob...

ColdGranite by I'm a senior contributor
  • 2374 Views
  • 9 replies
  • 0 likes

Resolved! Ethernet Connectivity Problems

  Ethernet Connectivity Problems (Computer settings suspect, not router or TP-Link Wired Connection)   Hi all - I'm at a loss after hours of searching. I fought with my two desktops to find out how to transfer files via LAN/ethernet cable and finally...

ejardin13 by I've been here awhile
  • 3295 Views
  • 5 replies
  • 0 likes

Outlook v 4.2048.4 Android Will Not Connect to Rogers Email

I got a new Chromebook for Christmas, and I'm trying to link Outlook to my Rogers mail.  I installed the Outlook version in the subject line from the Play store, and I've entered my rogers email address in the setup.  When prompted, I've entered my e...

Giraffee66 by I plan to stick around
  • 1541 Views
  • 2 replies
  • 0 likes

Rogers Service interruptions forum post

In this post, https://communityforums.rogers.com/t5/Service-Interruption-Status/Rogers-Service-Interruptions/td-p/445693 , the link in the sentence To check the services in your area, please click here, does not work. So how can one check if there is...

romo by I've been around
  • 1215 Views
  • 2 replies
  • 1 likes

Resolved! How to Use Mesh WiFi6 as Main Router

Hi,I have a WiFi Gateway (XB6) Rogers ignite Router. I recently bought 3 pack Linksys AX4200 WiFi6 mesh routers. Is it possible that I can use Linksys WiFi6 as the main router (Bestbuy Sales person told me so)? The Rogers router needs to be in bridge...

Mathrania by I've been here awhile
  • 6047 Views
  • 4 replies
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Flickering Ethernet Connection - Technician Baffled

Hello, I have an Ignite Wifi Gateway modem, and I am having problems connecting to it via ethernet cable. The wifi connection is fine. When I connect to the modem via an ethernet cable, the connection is unstable and flickers on and off every 5-15 se...

arw12 by I've been here awhile
  • 2693 Views
  • 4 replies
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Resolved! Advice needed for installing a wifi mesh

Hi, I have Wifi coverage issues at my house, and I want to install a mesh. Since I am going through the hassle, I want to also upgrade to WiFi 6. So I bought TP-Link Deco X20 (AX1800), two units, at a very good good price this black Friday.    Curren...

Mc13 by I plan to stick around
  • 6160 Views
  • 5 replies
  • 0 likes

Retrieve Email Security Answer

When you goto mail.yahoo.com and click on forgot password it asks you a security question. I've been able to retrieve my password, but I have no idea what my security answer is - how do I reset that?  I've looked in rogersmembercentre.com and don't s...

Buck1980 by I've been around
  • 4071 Views
  • 1 replies
  • 0 likes