Rogers Installation Technician Cancelled appointment on day of.

[GummyDonut]

Today I had a scheduled rogers internet appointment booked for between 10am to 12pm. About 10:30am rolls around and I get a call from the rogers technician stating that he got the wrong work order. He cannot install my fibre internet. Told me I would be getting a call back from rogers. However I need this installation completed by today. 

Can someone please help me out here, I have been trying to call rogers but I've been on hold for nearly 2 hours now.

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[jjjjy7]

@GummyDonut   Not sure what you expect us to do to help you.  There are really only  a couple of individuals here who provide actual solutions and they are not Rogers employees.  

[GummyDonut]

Welp gotta try every option out there possible. Unfortunately this doesn't seem to be it either.

[RogersCorey]

Greetings @GummyDonut!

Were you able to get your install appointment rescheduled? If you're still in need of assistance, please let us know.

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[krish992]

Same thing happened to me too. I'm trying to call on 2 devices for the past 2 hours and the live chat and nothing. This is the only way I can create some awareness about this experience. I feel you. Crazy how a telecom company doesn't know what communication is.