Please wait while I rearrange my sock drawer. Okay, I'm back. Oh, somebody just knocked on my door. Hang on.
Sorry for the delay, but it was the delivery guy with my pizza.
My point is that nobody wants to get involved with an issue that seems to be in a holding pattern.
You need to be speaking to a senior tech with hopefully a better grasp of what's going on.
If you check the Messages section at the bottom of your bill, you'll probably see something about clicking "Contact Us" near the bottom of any forum thread, and then once you arrive on the next page, scroll down near the bottom of that page to "Share a Concern." You can then summarize your post and mention that you would like an Office of the President agent to contact you, so that the agent can speak with a senior tech, and then either have the senior tech contact you, or have the Office of the Pres. Agent tell you what was said.
You can also call the competition and get some offers that might get Rogers to move a bit faster, or at least offering up some kind of credit on your next bill, to make it more likely that you will stay.
You've done enough work, so now it's time to get help from employees who happen to be closer to the top of the food chain, which generally means that they have more power and experience to draw from.
They say that a picture is worth a thousand words . .. so let the more powerful and experienced Rogers employees draw you a beautiful picture that you can frame, and proudly hang in your home.
Oh, more knocking at my door. I think the delivery guy might have figured out that the $20 tip I gave him was counterfeit.
I might have one real $20 bill next to my tinfoil hat. Stay safe!
