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Good evening @CLPotter,
Thank you for sharing the details of your situation with us; we're sorry to learn you're experiencing issues with your WiFi connectivity and latency.
A variety of factors can affect strength and speed, but thankfully you can fix most of these issues in a few simple steps so that you can get the most out of your favourite devices, old and new. You can also troubleshoot any WiFi issues easily using the Ignite HomeConnect, or the MyWiFi app, depending on your modem model.
I would recommend you to check out the Optimize Your Home WiFi article to perform the first steps to diagnose the problem and rule out potential causes.
You may also want to go through this article to troubleshoot the latency issues you also mentioned. Please report back to this thread with your findings.
Looking forward to your reply!
RogersMaude
Good evening @CLPotter,
Thank you for sharing the details of your situation with us; we're sorry to learn you're experiencing issues with your WiFi connectivity and latency.
A variety of factors can affect strength and speed, but thankfully you can fix most of these issues in a few simple steps so that you can get the most out of your favourite devices, old and new. You can also troubleshoot any WiFi issues easily using the Ignite HomeConnect, or the MyWiFi app, depending on your modem model.
I would recommend you to check out the Optimize Your Home WiFi article to perform the first steps to diagnose the problem and rule out potential causes.
You may also want to go through this article to troubleshoot the latency issues you also mentioned. Please report back to this thread with your findings.
Looking forward to your reply!
RogersMaude
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