New Internet install

[Chrism81]

Hi, i recently signed up for internet and did a self install. My internet is randomly disconnecting ,are the signal levels within spec or is something else causing the disconnections? thanks

Channel IDLock StatusFrequencySNRPower LevelModulation

Downstream

Channel Bonding Value

23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

24

25

26

27

28

29

30

31

32

33

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

693 MHz

627 MHz

849 MHz

855 MHz

861 MHz

579 MHz

585 MHz

591 MHz

597 MHz

603 MHz

609 MHz

615 MHz

621 MHz

633 MHz

639 MHz

645 MHz

651 MHz

657 MHz

663 MHz

669 MHz

675 MHz

681 MHz

687 MHz

699 MHz

705 MHz

711 MHz

717 MHz

723 MHz

825 MHz

831 MHz

837 MHz

843 MHz

350000000

43.2 dB

43.4 dB

42.6 dB

42.4 dB

42.2 dB

43.1 dB

43.2 dB

43.3 dB

43.3 dB

43.3 dB

43.4 dB

43.5 dB

43.4 dB

43.4 dB

43.4 dB

43.6 dB

43.4 dB

43.5 dB

43.5 dB

43.3 dB

42.8 dB

43.2 dB

43.2 dB

43.4 dB

43.2 dB

43.2 dB

43.3 dB

43.2 dB

43.0 dB

42.9 dB

42.8 dB

42.9 dB

42.6 dB

2.8 dBmV

1.7 dBmV

3.4 dBmV

3.2 dBmV

2.8 dBmV

1.1 dBmV

1.3 dBmV

1.3 dBmV

1.4 dBmV

1.5 dBmV

1.6 dBmV

1.7 dBmV

1.8 dBmV

1.9 dBmV

2.1 dBmV

2.3 dBmV

2.4 dBmV

2.5 dBmV

2.5 dBmV

2.6 dBmV

2.7 dBmV

2.7 dBmV

2.8 dBmV

3.0 dBmV

3.1 dBmV

3.0 dBmV

3.1 dBmV

3.2 dBmV

3.6 dBmV

3.6 dBmV

3.6 dBmV

3.5 dBmV

1.2 dBmV

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

OFDM

*** Edited Labels ***

[RogersJermaine]

Hi @Chrism81,

Welcome to the Rogers Community Forums, and thank you for your first post. I do want to congratulate you on getting the new services and for completing the installation on your own.

From the results you posted, your signal levels appear to be in spec. Are you able to post the full table, which will include the upstream as well?

Also, if you can answer some of these questions, we can be able to troubleshoot and assist you further.

• When you lose connection, do you notice any change in the LED light pattern?
• Are you noticing the disconnection of all devices inside the home?
• Are your devices hardwired to the modem, or are you only using wireless?
• Do you have any splitters connected to the coaxial cable connected to the modem?

I look forward to your reply.

RogersJermaine

[Chrism81]

The modem is located in the basement so i cant tell the light colour , but we do lose connection to all the devices.Everything is wireless with no splitters connected to the line .

Channel IDLock StatusFrequencySymbol RatePower LevelModulationChannel Type

1	2	3	4
Locked	Locked	Locked	Locked
21 MHz	25 MHz	32 MHz	38 MHz
2560	5120	5120	5120
32.8 dBmV	37.5 dBmV	38.0 dBmV	37.8 dBmV
QAM	QAM	QAM	QAM
TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA

[RogersCorey]

Good morning @Chrism81!

I would like to run some tests on your connection to get a better understanding of what might be happening to your connection.

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey