Internet down, no outage, won't send technician

[gurt90]

Internet lines went down in our backyard from a tree trimmer damaging the lines. Our internet was fine but our downstairs neighbors internet in the same house was down (also Rogers).

This morning a technician came to repair the lines, however after he was done fixing our downstairs neighbors internet ours went out. The technician must have forgot to reconnect us.

I called Rogers support today to explain the situation but they claimed there was a neighborhood outage so they couldn't send a technician out. Blatant lie as our downstairs neighbor and our entire block all had internet, all with Rogers.

Absolutely unacceptable for how much we pay for internet in Canada.

*Added Labels*

[RogersTony]

Hello, @gurt90 

Welcome to the Rogers Community Forums!

I can imagine how frustrating it has been for you with your internet connection being down. I am hopeful that your connection has been restored. If not, please send a private message to @CommunityHelps so we can gather your info and investigate this for you.

Not familiar with our private messaging system? No worries, click here. 

RogersTony