Youtube Download Slowing Down Causing Buffer possible CDN issue

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57
Resident Expert
Resident Expert
Posts: 4,005

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue


@forcefed wrote:
1. This is a Rogers YouTube cdn issue, the problem goes away when using a vpn,

2. Rogers won't admit it so this discussion is pretty pointless and so are their reps since they have no idea how things in the background work.

1. Are you talking about using the YouTube App on Ignite?  If so, then that is a completely different scenario from what other people have discussed - namely YouTube on a Computer, or YouTube using a TV app or other separate device.

 

2. Please enlighten us.



ColdGranite
Resident Expert
Resident Expert
Posts: 190

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

We were watching a 2-hour live YouTube presentation last evening on the Ignite app, and it would frequently freeze video for just a second or two, but no problem with the audio.

 

Checked Youtube via a browser on the computer, and it was no different.

 

Regular Ignite TV was fine, however.



forcefed
I Plan to Stick Around
Posts: 47

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

1. Im talking about using youtube in general on rogers, whether through an app or browser or sitting on a golden toilet.

 

2. explain to me why using a vpn fixes this issue, also using a 3rd party isp through rogers also fixes this issue. I went to carrytel two years ago and youtube is perfect on a 75mbit connection yet my 500mbit rogers connection runs like dialup on youtube https://communityforums.rogers.com/t5/Internet/Youtube-Download-Slowing-Down-Causing-Buffer-possible...

 

3. why is a 4 year old thread still have people posting the same issue to it?

alloverthemapMG
I Plan to Stick Around
Posts: 13

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Bingo!

Same experience here in Ottawa.
No problems on Carrytel (Both DSL and Cable) and Virgin (DSL).

Same equipment. Only difference is the ISP. Have already swapped out modems. Sent in logs etc. This was the reason I left Rogers last year. Came back due to a promotion only to find the issue hasn't been corrected. Smh
57
Resident Expert
Resident Expert
Posts: 4,005

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

If Rogers is indeed throttling YouTube at prime time, you may wish to contact the CCTS:

 

https://crtc.gc.ca/eng/phone/cprstccts.htm



FiberOrNothing
I've Been Here Awhile
Posts: 2

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Why has their yet to be a rogers engineer in here commenting on the issue? It blows my mind that this is legal. I've had rogers 3 times over the past 5 years and this has been an issue EVERY TIME. They have no problem charging full price for a service that can't even do basic functionality. 

 

There is ZERO reason for my youtube to be buffering. I'm connected via internet (and so was the other 3 machines I tested), changed my dns servers, put rogers into bridge mode and plugged it into my $700 router and youtube still buffers.

 

It randomly goes from 200,000-300,000kbps and then will drop to 3,000-7,000kbps and that's when the buffering starts. It obvious throttling on rogers part because conveniently 3,000-7,000kbps is enough for 1080p YouTube which is default quality on most devices. They bet on the average person to not change the quality manually and it shows.

 

 

 

RogersCorey
Moderator
Moderator
Posts: 1,424

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Hello @FiberOrNothing!

 

If you're having difficulties streaming on YouTube, I can troubleshoot with you.

 

Is this happening with the native YouTube app or is it happening when you're using it through Ignite TV?

 

When you encounter buffering, are you also experiencing a general slowdown of the Internet or is it literally only YouTube that's slowing down?

 

Does this behaviour also happen with your computer directly connected to the modem via Ethernet, bypassing your router entirely and with Rogers default DNS? 

 

Please let me know.

 

Regards,

RogersCorey

Joxer
I Plan to Stick Around
Posts: 32

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@RogersCoreyBeen through this again recently, troubleshooting, etc.  There seems to be no point.  The only thing I believe that would completely resolve the issues with YouTube which you've had for years and won't admit to is to go buy a router with ExpressVPN capability.  Bypassing whatever you guys do with YouTube.  The speed of your service is not the issue.  Wired or not wired is not the issue. Happens to every single device, speed drops down even below 1mbps sometimes when a Speedtest run at the same time shows 750+Mbps.  I had a video drop to 160p the other day - this is ridiculous.

 

Of course the other thing I could do is just switch providers.

MadFerIt
I'm Here A Lot
Posts: 5

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Very frustrated by this. I recall about 2 years ago it was difficult to get 4K youtube streams to work without buffering issues, but I could always downgrade the quality to 1080p and get it to stream without issues. But this was actually fixed and for quite some time I had no issues.

 

But over the past 1-2 months I'm constantly getting buffering on youtube videos at 720p, 1080p, and 4k.. It's a constant thorn in my side because I basically use youtube as an on-air TV replacement with my channel subscriptions, and I'm signed up for youtube premium just so I don't have to put up with ads.

 

This buffering problem happens no matter what device I'm using, whether it's wired or wireless, and I have no other issues with my connection. Everything else works great, and there's absolutely no issues when streaming 4k HDR content from Netflix, Prime, AppleTV+, and Disney+. Only youtube is the problem.

 

I wish I had a router with VPN client capabilities so I could workaround whatever this issue is on Rogers end, but I don't. If this isn't resolved I don't think I have any choice but to switch to Bell because again, I do watch a lot of content on youtube and constantly buffering is unacceptable.

ignite100u
I've Been Here Awhile
Posts: 3

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

I've walked through troubleshooting steps with the CSRs on the phone.

 

But to anyone that has a minimal amount of networking knowledge its obvious to see there's some sort of an issue within Roger's network stack.

 

You can reproduce this issue yourself by running a traceroute to YouTube video CDNs serving your 4K video.

 

I can demonstrably show a slow down of 4K video playing back on YouTube when not using a VPN on Roger's Network vs. when using a VPN.

 

As soon as you use a VPN the throttling or buffering goes away. I'm sure this is happening because some part of the network is being overwhelmed during peak times causing slow downs or something similar.

 

When you're using a VPN the "hops" in a traceroute increase but the latency decreases and the throughput to YouTube dramatically increases, when you're not using a VPN the "hops" decrease but the throughput dramatically drops and the latency increases.

 

I'd be happy to share this with your technical team/networking team but based on the length of time this issue has been up on this forum I wouldn't be surprised if this won't be responded to.

 

Surprisingly this issue only occurs for YouTube. Netflix/Prime Video 4K are not an issue.