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Very High Uncorrectable Codewords

Breadwinka
I plan to stick around
 
I'm currently on ignite 1gbps and have an xb7 modem.
I have already had a Sr Tech come out and replace the lines to my house and the drop into my home.
I'm getting massive ping spikes almost every few minutes with drop outs.
Ping to google.ca
Ping statistics for 2607:f8b0:400b:80c::2003:
Packets: Sent = 100, Received = 95, Lost = 5 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 830ms, Average = 28ms
 
IndexLock StatusFrequencySNRPower LevelModulation
Downstream
Channel Bonding Value
7
1
2
3
4
5
6
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
34
33
34
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
609 MHz
279 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
615 MHz
621 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
663 MHz
669 MHz
675 MHz
681 MHz
687 MHz
693 MHz
699 MHz
705 MHz
711 MHz
717 MHz
723 MHz
825 MHz
831 MHz
837 MHz
843 MHz
849 MHz
855 MHz
861 MHz
216 MHz
350000000
216000000
41.8 dB
41.5 dB
41.6 dB
41.4 dB
32.6 dB
41.5 dB
41.9 dB
42.0 dB
42.3 dB
42.1 dB
41.9 dB
37.5 dB
41.8 dB
36.4 dB
40.9 dB
39.0 dB
41.9 dB
41.9 dB
42.0 dB
30.1 dB
37.4 dB
40.1 dB
38.0 dB
40.3 dB
39.9 dB
40.5 dB
40.3 dB
35.2 dB
39.5 dB
40.9 dB
41.1 dB
40.7 dB
41.2 dB
41.3 dB
41.3 dB
2.4 dBmV
-1.2 dBmV
0.6 dBmV
0.6 dBmV
0.4 dBmV
0.9 dBmV
1.9 dBmV
3.2 dBmV
4.2 dBmV
2.6 dBmV
2.6 dBmV
2.3 dBmV
1.7 dBmV
1.5 dBmV
1.6 dBmV
2.6 dBmV
3.0 dBmV
3.2 dBmV
4.1 dBmV
5.4 dBmV
6.2 dBmV
4.1 dBmV
2.2 dBmV
1.9 dBmV
1.3 dBmV
2.6 dBmV
2.9 dBmV
3.3 dBmV
3.1 dBmV
3.0 dBmV
2.5 dBmV
1.7 dBmV
0.9 dBmV
0.8 dBmV
0.7 dBmV
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
OFDM
OFDM
IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream
Channel Bonding Value
1
2
3
4
5
Locked
Locked
Locked
Locked
Locked
21 MHz
25 MHz
32 MHz
38 MHz
4 MHz
2560
5120
5120
5120
0
45.8 dBmV
47.3 dBmV
48.8 dBmV
48.8 dBmV
435000.0 dBmV
QAM
QAM
QAM
QAM
OFDMA
TDMA_AND_ATDMA
ATDMA
ATDMA
ATDMA
TDMA
IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
CM Error Codewords
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
751396760
1735376702
1715819278
1715707990
1715589202
1715473155
1715379552
1715096518
1715000852
1714823260
1714685611
1714619118
1714603866
1714571820
1714522578
1714484971
1714351782
1714285369
1714196515
1714102582
1713970298
1713760830
1713635005
1713463162
1713269023
1712173218
1712256405
1712578065
1711861163
1711660104
1711896772
1712071393
972590525
751396760
735068182
19814749
21727063
21742936
21767546
21783682
21806817
21839789
21859986
21888391
21919550
21930256
21930497
21930591
21943640
21954121
21965424
21976084
22001002
22010454
22032342
22062394
22084322
22107344
22128002
22273181
22265642
22221838
22315358
22344461
22307044
22288112
939769025
735068182
0
74531638
92184179
92283102
92389485
92495315
92572638
92829626
92912528
93069154
93186412
93250722
93272972
93311493
93355483
93390587
93518586
93579386
93651026
93742213
93855254
94038510
94151931
94306633
94486925
95445183
95373826
95104983
95731853
95904405
95712314
95558639
1617
0

 

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45 REPLIES 45

Re: Very High Uncorrectable Codewords

Breadwinka
I plan to stick around

Gotcha, I thought it was ok but i was very wrong, still seeing problems with disconnections and high latency. Sometimes it does kick my modem offline, ill look at the stats and will have an x on internet, but the modem will still have a solid white light. 

 

Whatever the issue is I hope they resolve it soon @CommunityHelps its been a month now with no end in sight.

Re: Very High Uncorrectable Codewords

ngehani
I plan to stick around

What came of your issue, finally? Was it ever resolved ?

Re: Very High Uncorrectable Codewords

Breadwinka
I plan to stick around

Yes they finally resolved the issue.  It took over a month to get fixed but they fixed the issue that was on my node.

Re: Very High Uncorrectable Codewords

I'm having similar issues after two tech visits. Not sure I can wait a month for it to be fixed.
Topic Stats
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