Signal drop

[fisherman]

Lost signal 6 times in the last 12 hours and has been going on for weeks.....Anyone ???

***EDITED LABELS***

[RogersYasmine]

Greetings @fisherman !

Thanks for taking the time to leave a post about the signal issues you've been having...this sounds quite disruptive! Since posting, has the situation improved? If not, can you kindly confirm which City and Province you are located in? Have you made any recent changes to your set-up?

Sometimes, a simple reboot of your modem may do the trick! All you need to do is unplug the power cord and coaxial for about a minute, and then plug everything back in, nice and securely. Once your modem has finished rebooting, try testing it out once more and let us know if the problem continues.

Kind regards!

RogersYasmine

[fisherman]

Only once yesterday and will keep you informed ....Thanks Mike

[fisherman]

3 more times this morning
Fast and reliable my rear end 
Get your act together 

[RogersJo]

Greetings @fisherman! 

Yikes! We're sorry to hear about the ongoing issues you've been plagued with. I know how important it is to ensure you stay connected. 🙁 I just have a few questions in hopes of getting this ironed out:

When the signal drops, does it impact all devices?

Are you losing connectivity while on WiFi or via Ethernet?

When you lose connection, how long does it take for the signal to come back up?

What colour is the light at the top of the modem when this occurs?

Looking forward to hearing from you,

RogersJo 
 

[fisherman]

Its been so so since the last time but the last few days not so much 
4 times in the last 20 minutes completely down no internet or TV 
Lasts for 3 or 4 minutes comes back and down again wish there were more providers because I have had just about enough

[fisherman]

Still ongoing around 7 or 8 disconnects since 9am this morning and its almost 2 o'clock . It's frustrating.

[RogersCorey]

I am sorry to hear that the issue is still ongoing, I would be frustrated too.

We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[fisherman]

THIS is from just this morning 2 hours  15 drops 
get your act together PLEASE 

[TwitchyPuppy]

You know the issue could be between the modem and the outside, right? Bad cables inside a building can definitely cause problems.

[Grwebster]

I have been having drop out issues at least a couple of times a day for months.  Put in a ticket and it was closed after a couple of weeks as they could not find an issues.  Still an ongoing problem. Have to reboot the modem a couple of times a week.  Not a wifi issue!  Here is a screen shot of the modem trouble shooting page.

[TwitchyPuppy]

They should be able to resolve the issue, if shown that screenshot.

[Grwebster]

I would think so as well!  I’m a techi and it’s typical for them to blame wifi when I know it’s not. Trouble is it is intermittent.  When through a similar thing a couple of years ago.  Over the phone they claimed there were no line issues outside the house, but when the tech came he found a bad signal.  Just wish they could be better at resolving these issues.

[RogersMoin]

Hello, @Grwebster.

We appreciate you joining this thread and sharing a screenshot. Intermittent connectivity can be tricky to troubleshoot. You can access the admin console so the modem remains online when the connection drops. What's the status of the light on the modem when the Internet is offline? 

I look forward to hearing from you.

Cheers,
RogersMoin

[Grwebster]

Light was white.  I am a tech person so have gone into the modem and tried to run the logs and then the wifi spectrum analyzer.  Neither of those work.  It frustrating when the tools provided don’t work.  Problems occur typically a couple of time a day.  Is it typical that the logs and spectrum analyzer don’t work?

[Grwebster]

For over the last six months we have experienced daily dropouts.  Some have required a modem reboot.  It’s been a real disappointment to me as a long term Rogers customer.  First ticket was closed without resolution,  The second ticket resulted in an email saying it was taking longer than normal to address the issue.   That was Aug 7th.    Since then no contact from Rogers.   Not sure what is going on at Rogers!

[fisherman]

So after week upon week of problems with disconnections and reading on the forums that many folks are having this problem 
WHEN WILL ROGERS ADMIT THAT THERE IS A PROBLEM 
AND ITS THEIRS ?????

[RogersCorey]

Greetings and good afternoon @Grwebster and @fisherman!

Should you be experiencing intermittent loss of connection and your modem light is remaining solid white, this will typically indicate a WiFi related issue localized within your home. We'll need to troubleshoot further to get to the bottom of this.

Do you have any devices or computers connected via Ethernet? If so, does the Ethernet connection drop at the same time as well? Please let us know.

Regards,

RogersCorey

[Grwebster]

No it is not a wifi issue.  Please see my capture of trouble shooting page for the modem.  Can’t reach the Rogers server!

[Grwebster]

Been having daily drops for around six months.  Has a couple of tickets in which have been closed without resolution.  On the phone Rogers tells me there are no problems in our area so I went to our village web page and asked if others are experiencing the same issue, and got many replies that confirmed the issue.  So why is Rogers telling me there is no issue, and how can our community of St. George Ont. get some resolution of this issue?!

[Grwebster]

Not getting much action on this issue.  I am planning to get as many people in our community to join together to get something done.  As an engineer, I know these issues can be tracked and resolved, but it seems that Rogers has no interest in doing that.  I have been with Rogers internet ever since it first came out more than 30 years ago, but my patience is definitely running out.