@Max101 please have a look at the first post in this thread:
To send a private message to @CommunityHelps follow this link to the communityhelps page, and then on the right hand side follow the link to "Send this user a private message" which takes you to the message composition page. Fill in the title and text and hit send on the lower right hand side .
For the update, I'm guessing that you would need the HFC MAC address and serial number for the modem, both of which may be copied off of the Status page, which is the first page that comes up after you log into the modem.
@Square, yup, thats a terrible firmware version. I'm surprised that you're still on it and that it hasn't been updated to 4.5.8.16 or 4.5.8.20. Have a look at the first post in the following thread to ask for 4.5.8.21 which resolved problems seen in 4.5.8.20.
A message has been sent to @CommunityHelps. Keep an eye out for a mail indication at the upper right hand corner of the page when you are logged into the forum. You can then respond to the message.
Good evening @George10,
A member of our team has reached out to you via Private Message directly! 
We actually replied to the message you sent us earlier and it is indicated that you have not read it yet from your Forums inbox. Could you provide more details on the issue exprienced?
Our private messaging system is explained in this blog.
Thanks so much @Datalink!
RogersMaude
@km87 wrote:please sign me up for this
Hi km87,
In order to sign up for this trial, please send a private message to @CommunityHelps. They will send you the appropriate instructions.
