Outlook

[Jenny16]

Outlook is very slow syncing.  I spoke to a Rogers technician and advised him my "lease time" is off.  (That's what a Geek Squad member told me yesterday when I called Geek Squad HELP online, thinking I had a problem with my new laptop .)  The Rogers technician today advised me they are no longer supporting Outlook!  All the money we pay monthly for Rogers and they are suddenly no longer supporting Outlook!  At the very least, they should have advised their customers and we can decide if we want to stay with Rogers or try someone else.  I am very unhappy about this.  The Rogers technician today gave me the number for Rogers Yahoo.  Said to call them because they were trying to reinstate Outlook.  I called the number (1-800-305-7664) and got a recording saying I had to PAY to talk to someone and to have my credit card handy!  What is going on!!!  I am a VERY frustrated Rogers customer.  I like Outlook.  I don't like Rogers Yahoo Mail.  

**Labels Updated**

[57]

@Jenny16 : There are lots of threads on the topic of Outlook in this forum.  The latest paid (subscription) version of Outlook works just fine with Rogers emails.  If you have an older version of Outlook, that may be the issue.  See my recent post on the topic in the link below:

https://communityforums.rogers.com/t5/Internet/Is-Rogers-Yahoo-account-linked-to-Rogers-internet-ser...

[Jenny16]

I just read your input.  Many thanks.  I bought Microsoft 365 4 weeks ago and that's what's the Best Buy Geek installed on my laptop when he came to the house and set up my new laptop/transferred files etc. from my old laptop.  HE recommended I go with Outlook Classic rather than the NEW version of Outlook because he said there were "a lot of problems" with the new version, so I happily let him download Outlook Classic.  Now I'm wondering if I download the NEW version of Outlook maybe that'll be better?  But if my "lease time is off", as advised by a Geek online yesterday, maybe I'll STILL have a problem?  I can actually use Outlook Classic at the moment, but it's just VERY slow syncing/sending emails.  I'm not a "techie person", so this is all confusing and very frustrating.  If I switch over to the NEW Outlook maybe I'll find I have even MORE problems!!!!

[57]

I run a Mac and not a PC, but it is my understanding that it's possible to switch between new and classic outlook via a toggle.  I can do this on my Mac.

Here's a link to this and other comments:

https://www.colligo.com/new-outlook-vs-old-outlook-key-differences-explained/#

You may wish to do additional research by searching for more web articles on "Outlook classic, new".  New Outlook looks and performs differently, so be prepared for that.

[Jenny16]

Thank you.  Thank you.  Thank you!  This website is extremely informative.  You've been a huge help!  Didn't know much about this forum .. My goodness, it's interesting. .  Thanks again for your Outlook guidance and input.  Very much appreciated.

[ScottF2]

Just last week I purchased & downloaded MS Home and Office 2024 because it includes Outlook Classic (which is more versatile than Outlook New).  But it does not recognize the e-mails received/sent/stored since I purchased the computer in Dec-2024.  And it will not send or receive any e-mails. 

So the Rogers/Yahoo claim that it is only "older" versions of Outlook Classic that Rogers/Yahoo will not allow to be used, is bogus.  A lie. 

So the result of my $300 to purchase MS Home and Office 2024 and $50 for Geek Squad help only resulted in me understanding that the Rogers/Yahoo claim that the blockage is only for "older" versions of Outlook Classic is BS.

[57]

@ScottF2 : As discussed in this and numerous other threads on the topic, you need the latest paid subscription version of Outlook (or MS365).  The latest price for the latter is around $79/year (MS356 Personal Classic Subscription).  None of the one-time payment options will work without an app password - you need the subscription version.

Or you can use the web-based version of Outlook, which is free but has ads.

Or you can use Thunderbird if you're using a PC, which is free.

All of the above work without an App password, as do some (usually default) apps for devices like tablets or phones.  More on the topic in the link below:

https://communityforums.rogers.com/t5/Internet/Is-Rogers-Yahoo-account-linked-to-Rogers-internet-ser...

[robindp]

I second @57's suggestion re: Thunderbird. Works great with Outlook.com accounts (tested and working for me on Windows, MacOS and Zorin OS).