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FYI, my issues have finally been resolved. They ran a new line to my house. There was some noise on the line coming to my house. You can see I'm getting 1500+ on my speedtest on Asus Merlin that is ran every 3 hours.
@BlueJays16 are you aware of the problems with the Intel I225-V ethernet controllers? If not, have a look at the following search:
https://www.google.com/search?q=intel+i225-v+problems&gbv=1&sei=eKr2Y7Bewqmq2w-3l4n4Cg
From what I remember reading long ago, Intel mucked up the intergap or interframe spacing for the 225, and as a result the 225 controller wouldn't interface properly on a network that had a controller manufactured by any othe company. The end result were performance issues with the 225 controller.
Here's an Intel page to update the Non-Volatile memory of the controller:
Here'a an interesting Reddit page which discusses the issue:
https://www.reddit.com/r/ASUS/comments/kppyoi/psa_asus_motherboards_with_intel_i225v_25gb_nic/
Now, having said all of that, its possible that you might have signal level issues with your external cable which is limiting the performance of any modem that you might have installed.
I also had this in my bookmarks: https://community.intel.com/t5/Ethernet-Products/Slow-decreasing-speeds-Ethernet-Controller-I225-V/m...
As far as I know, its only the 225 that is affected. If you were not seeing 940 Mb/s with your previous modem, then there's another problem on the go. Just out of curiosity, when you were only seeing 500 Mb/s previously, did tech support or the field tech advise you to change modems and upgrade to the 1.5 Gb/s plan, promising that all would be well? Just wondering.....
Fwiw, there are numerous customers (far too many) complaining about slow data rates after upgrading to the 1.5 Gb/s plan. Something in the account creation or modem configuration process is broken, plain and simple. My personal opinion is that the modems are not being configured for their correct 1.5 Gb/s data rates. The cause of that ranges from an error in converting tech support's indicated setting into the correct configuration data, or, a problem with the modem's interpretation of the configuration file. I have seen a post from someone in your position where the tech support rep did something, whatever that something happened to be, and voila, problem solved. Only problem is that the customer in question didn't know what that something happened to be. Very unfortunate as that little tidbit of knowledge would help a number of other customers who have ended up in the same boat.
So, at this point in time my advice is to send a message to the moderators requesting their assistance. To to that, when you're logged into the forum, follow this link @CommunityHelps. On the right side of they're linked page is a link to Send a Message. Follow that link to the message composition page. The address will fill in automatically. Fill in the subject and details, including your account number and modem MAC address if you can find it in the modem's user interface. It should be easy to find. Ask @RogersTony or @RogersMoin to check the account configuration and configuration for your modem to see if the data rate is set correctly. Maybe it takes a change to some incorrect setting, followed by a change to the correct setting to get the correct data to the modem. Don't know, just a stab in the dark at this point.
Let them know that you're a recent upgrade to the 1.5 Gb/s plan and like many others, you're seeing slow data rates.
Also ask them to check the modem signal levels to see if there's a problem.
Was your modem install a self install, or was it installed by a tech?
One thing that you can do, if and when you have time, is post the signal levels in this thread. Within the modem's UI, you'll see three data tables, downstream, upstream and codewords. To copy those tables, one at a time, park your curser just before the first character in the table. Hold down the shift key and scroll down and to the right, to just after the last character in the bottom right hand table element. Release the shift key and use Ctrl c to copy the data. Then in a post, use Ctrl V to paste in the data table. Do that for all three tables. That will be useful to see if there is a signal level issue on the go.
Hopefully by checking the account and modem configuration, and signal levels, something obvious will come up.
What modem did you have previously? Here's Rogers current modem lineup:
https://www.rogers.com/support/internet/setup-install
To run a speedtest I personally wouldn't rely on SpdMerlin. You should use www.speedtest.net and when that comes up, don't rely on the suggested speedtest server. Select Change Server and when that comes up, type in Rogers. You don't have to hit the enter key. When you type in Rogers, the list will automatically change to show the Rogers speedtest servers. Select the nearest server to your home. Select the Rogers server as a primary server, then possibly a Rogers Wireless server as a secondary server. When you see the list you will see both Rogers, and Rogers Wireless servers listed. My primary choice is a Rogers server. It all depends on which one is closest to your home. If in doubt, test with both Rogers and Rogers Wireless servers to see if there happens to be any difference. With the Intel I218-V and Intel I211, you should see a maximum of 940 Mb/s as a download rate, and 50+ Mb/s assuming that you're on a 1.5 Gb/s down, 50 Mb/s up internet plan.
If you have any of the following running: Traditional QoS, Adaptive QoS, Bandwidth Monitor, Bandwidth limiter, Traffic Monitor, Traffic Analyzer, AIProtection running, disable them, reboot the router and then rerun the speedtest. With all of those functions disabled, if you're running Merlin's Asuswrt, which I believe you are (?), you should see the following under: Tools .... Sysinfo ....HW acceleration Runner: Enabled - Flow Cache: Enabled
With Runner and Flow Cache enabled, you should see full data rates thru the router. The usual problem with Asus routers is that those functions will route the data thru the processor, instead of taking a fast track from the WAN Port to the output port. That will kill the HW Acceleration, dropping the speeds thru the router, without warning. So, basically disable the extraneous functions, reboot the router. That router reboot will hopefully re-enable the HW Acceleration. You might have to take a tour thru all of the pages, disabling any function that you know you're not using, followed by a reboot. When in doubt, tour thru all of the pages again, disabling everything except the firewall and wifi. Reboot and retest.
Your router has 2.5 Gb/s WAN and LAN ports, but, that Intel 225 might prove to be a problem. You can always test with the Intel I218-V and Intel I211 to see that you can reach 940 Mb/s. From there, changing to the 225 should show if its still a problem after you have updated the Non Volatile Ram.
Edit: bottom portion of post rewritten after looking at the Asus GT-AX6000 specs. Dual 2.5 Gb/s port ... very nice.
@BlueJays16 most of your signal data is within limits. There is a definite problem in the channel 8 to 11 downstream frequency range. Channels 9 and 10 are messed up for all of the signal data and channels 8 and 11 are indicating a high number of Correctable and Uncorrectable Codewords, so, something is wrong within that particular frequency band. The upstream channels are above the usual 36 to 40 dBmV range, but, their within limits and they shouldn't cause any issues.
Were you running multiple services prior to switching over to the Ignite system? If so, you would have had a signal amplifier or splitter installed where the inbound external Rogers cable connects to the house cable system. With the change to the XB6 or XB7 modem, any splitter or amplifiers should have been removed, and any of the other house cables should have been disconnected and moved out of the way. Its possible that you might have been left with a splitter in the system if the installation tech felt that the modem's signal levels were too high. A signal attenuator would have been a better choice, but, Rogers techs uses splitters for some reason. If a splitter is still in place, then the unused output ports should have a 75 ohm terminator covering them to prevent any signal reflection within the splitter. The terminators look like this:
https://www.homedepot.ca/product/ideal-f-twist-on-terminator/1001046721
Upstairs, at the modem's location, there should only be a single RG6 cable running from the wallport to the modem. There should not be any splitters in that cable path.
You indicated that you had used or tested previously with an Intel I218-V and Intel I211. Are those on LAN cards which you can install and test with, or on another pc that is no longer in use? Just wondering how easy, if at all, it might be to switch back to those adapters for test purposes?
One question that I have to ask is whether or not you've seen your present pc run anything over 1 Gb/s at another location? It would help to know that yes indeed, this pc can do more than 1 Gb/s, in which case its over to you Rogers .....
What happens if you run the modem in its default Gateway mode instead of Bridge mode? Do the speeds improve at all, or are they the same. For troubleshooting purposes, Rogers tech support will ask you to run the modem in Gateway mode, and connect to the modem directly. That puts the performance issue squarely on Rogers if your pc can definitely run somewhere above 1 Gb/s. Have you done any testing with the modem running in Gateway mode?
How does the modem connect to the router? Is that via short Cat 6 cable for example, or are you using house ethernet cabling with the modem in one location and the router in another location?
Fwiw, the RT-AC86U, with AiProtection disabled and running IPV4 will do at least 900 Mb/s.
Are you running IPV4 and IPV6 thru the router? IPV6 should be faster, buuuut, I wouldn't necessarily count on it. Last time I looked the Rogers speedtest sites would run thru IPV6 addresses initially, but, for test purposes, they would switch back to IPV4 addressing for the actual test. Its been a long while since I looked this, and I'd expect by now that Rogers would have full IPV6 test servers running. But, I'm not going to assume thats the case.
H'mmmm. I don't feel like I've been much of a help so far 😞 I do agree with disabling IPV6 for test purposes. Rogers does have IVP6 issues at the CMTS from time to time which are hard to recognize and harder to gain someone's attention to the problem.
Are you running Merlin's Asuswrt, and if so, have you confirmed that the Hardware Acceleration is running, specifically that the following shows up: Tools .... Sysinfo ....HW acceleration Runner: Enabled - Flow Cache: Enabled
Have you looked at updating the Non Volatile Memory of the 225 adapter to see if it improves the performance of the adapter? Maybe you don't have to buy a new one if Intel has managed to fix the problem.
I suspect that you're correct about the external cable system. That anomaly in channels 8 to 11 indicate that something is amiss, but, it might not affect your modem, depending on whether or not the modem is actually using any of those channels. All it would take is for a tech to look up the data for your cable run from the neighbourhoood node to see if that issue with those channels is common to number of modems up or down the line. From there, it would take a Senior Tech (real Rogers tech) or a Maintenance Crew to determine what the issue is. And then there's always the possibility that you're on a heavily loaded neighbourhood node or CMTS. That itself would explain the slower data rates at this time of the day (6 pm on a Friday).
How does the modem connect to the router, via short ethernet cable, or via house Cat-5e or Cat-6 cabling where the modem and router are not co-located? If they are co-located, they should not be side by side. I'd put at least 8 to 10 feet distance between the two, so that the modem isn't subject to any EMI from the router's wifi. It shouldn't be, but, I'd still separate the two devices.
Are you using any type of power bar? If so, can you disconnect the power bar completely from the wall socket and from the equipment and run the equipment using multi-head extension cords if necessary. Power bars will last a long time, but when the metal oxide varistor fails, it can create enough RF noise to kill cable and ethernet signals between connected computer equipment. The varistor provides over-voltage protection against high voltage spikes, so that the connected equipment is protected against lightning strikes and line overvoltage situations.
Going back to that earlier reading list, the 225V is affected, but the 225V3 should be ok. Still, its worth doing a little research to back that up. The comment that someone made is that it took Intel three tries to get it right.
Check the prior reading list as it looks like the NVM update came straight from Intel. There is an Intel application that you can load to scan for system updates for any Intel based components. That comes from Intel:
https://www.intel.ca/content/www/ca/en/support/detect.html
I don't know if it will pick up on the NVM update for the card, but, it might be worth checking out.
I'm assuming that you're in a house and that you can see the green Rogers pedestal from your front door. Have you asked your immediate neighbours if they're also experiencing slow data rates. By immediate, the Local Tap, which is housed within that pedestal will connect you and probably the next two houses to your left and right, to the main cable run from the neighbourhood node.
@kwGuy wrote:
I did not mean to hijack @BlueJays16's thread, I thought I was starting a new one. I can't seem to move this or delete it, so hopefully a mod can help me out.
It looks like one of the Moderators moved your post to an existing thread.
I'm not sure why some people are seeing slower speeds after upgrading from Ignite 1 Gigabit to the 1.5 Gigabit service. I have measured transfer rates in excess of 1.8 Gb/s and upload speeds of just over 53 Mb/s.
Also, which eero model do you currently have? The eero Pro 6E has a 2.5 GigE port that you can use to connect to an XB7 or XB8 gateway at high speed. However, all of the other eero models only have Gigabit Ethernet connectivity so with your Ignite Gateway in Bridge Mode, the total throughput with those will top out at 940 Mb/s.
Greetings everyone!
Something to keep in mind about our speeds is that anything above 1 Gigabit is based on aggregate speeds. When testing your speeds, you need to test on multiple connected devices and add them together. For instance, if @kwGuy is getting 500mbps on 3 simultaneously connected notebooks, then he is getting his full speeds when you add all 3 together.
Assuming optimal network, equipment and customer device conditions. For Ignite Internet Gigabit or above, multiple Ethernet/wired and wireless connections are required to reach total maximum download speeds and/or symmetrical upload speeds where available.
For Ignite Internet 2.5 Gigabit and Ignite Internet 8 Gigabit, the maximum download or upload speed through the Ignite WiFi Gateway modem is 2.35 Gbps + 0.15 Gbps transmission overhead. For Ignite Internet 8 Gigabit, at least one direct wired connection to the Ethernet Switch or Optical Network Terminal provided is required to reach total maximum speeds and Ignite WiFi Hub features including Advanced Security are available only to devices connected to the Ignite WiFi Gateway modem. See Acceptable Use Policy at rogers.com/terms.
Regards,
RogersCorey
@RogersCorey wrote:
Something to keep in mind about our speeds is that anything above 1 Gigabit is based on aggregate speeds. When testing your speeds, you need to test on multiple connected devices and add them together. For instance, if @kwGuy is getting 500mbps on 3 simultaneously connected notebooks, then he is getting his full speeds when you add all 3 together.
Okay, but that's not really the case here. @kwGuy is running with the Ignite Gateway in Bridge Mode, through an eero mesh that is connected with a Gigabit Ethernet connection, so the maximum aggregate throughput will still be 940Mb/s., with 60 Mb/s of the available bandwidth on the GigE link consumed by protocol overhead.
There is also no reason why @kwGuy should be seeing lower speeds, unless the device is connected to a secondary node in the mesh and the mesh itself is slow.
Really, we should be testing with a computer that is Ethernet-connected directly to the gateway, ideally with Bridge Mode disabled. If you still cannot attain transfer rates of 940 Mb/s, then look at signal levels and error stats in "Gateway > Connection > Rogers Network"
Once you are able to attain Gigabit speeds with existing equipment, to be able to take advantage of the 1.5 Gigabit connection to the Rogers network, you need to either run your Ignite Gateway in "gateway" mode or use an external router that can connect to the gateway using a 2.5 Gigabit Ethernet connection.
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