cancel
Showing results for 
Search instead for 
Did you mean: 

No internet when I'm using 2.4Ghz only

MycohF
I've Been Here Awhile

This all started when I received the new Rogers Rocket Modem to support higher internet speeds. Since getting the modem, I've had multiple issues with my smart switches..namely, I can't connect them to the "new" wifi network.

 

I did some quick troubleshooting and the smart switches need to have a 2.4Ghz network...so I did some more research and it seems like band steering is NOT working, as the lights will connect, and then turn off after a while by themselves (seemingly disconnecting from the network)

 

Thus I went into the modem settings and turned off band steering, and even turned off my 5G internet - the 2.4Ghz wifi had a signal, but no internet connection. When trying to connect to the 2.4Ghz wifi on my phone is obtains an IP address forever...perhaps I am not testing this correctly? Anyone else have any suggestions?

 

 

**Added Labels**

3 REPLIES 3

Re: No internet when I'm using 2.4Ghz only

RogersCorey
Moderator
Moderator

Hello and welcome to our Community @MycohF!

 

My name is Corey and I can help troubleshoot your 2.4G connection here.

 

In a situation like this, I would recommend a factory reset to ensure that there isn't something wrong with your settings that may be preventing the 2.4G network from allowing an Internet connection.

 

It's my experience that older 2.4G only devices don't play well with Band Steering so you will need to make sure it's disabled after the factory reset.

 

Regards,

RogersCorey

Re: No internet when I'm using 2.4Ghz only

MycohF
I've Been Here Awhile

Just to be clear -  a factory reset of the modem correct? How can I do this?

 

I've already unplugged it and waited 10s before powering back on.

Re: No internet when I'm using 2.4Ghz only

You can find instructions on how to factory reset your modem here: https://www.rogers.com/customer/support/article/factoryresetmodem-cgn3

 

Regards,

RogersCorey

Topic Stats
  • 3 replies
  • 949 views
  • 1 Like
  • 2 in conversation