01-04-2021 02:34 PM - last edited on 01-04-2021 02:57 PM by RogersMaude
This all started when I received the new Rogers Rocket Modem to support higher internet speeds. Since getting the modem, I've had multiple issues with my smart switches..namely, I can't connect them to the "new" wifi network.
I did some quick troubleshooting and the smart switches need to have a 2.4Ghz network...so I did some more research and it seems like band steering is NOT working, as the lights will connect, and then turn off after a while by themselves (seemingly disconnecting from the network)
Thus I went into the modem settings and turned off band steering, and even turned off my 5G internet - the 2.4Ghz wifi had a signal, but no internet connection. When trying to connect to the 2.4Ghz wifi on my phone is obtains an IP address forever...perhaps I am not testing this correctly? Anyone else have any suggestions?
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01-05-2021 08:49 AM
Hello and welcome to our Community @MycohF!
My name is Corey and I can help troubleshoot your 2.4G connection here.
In a situation like this, I would recommend a factory reset to ensure that there isn't something wrong with your settings that may be preventing the 2.4G network from allowing an Internet connection.
It's my experience that older 2.4G only devices don't play well with Band Steering so you will need to make sure it's disabled after the factory reset.
Regards,
RogersCorey
01-05-2021 03:10 PM
Just to be clear - a factory reset of the modem correct? How can I do this?
I've already unplugged it and waited 10s before powering back on.
01-06-2021 02:58 PM
You can find instructions on how to factory reset your modem here: https://www.rogers.com/customer/support/article/factoryresetmodem-cgn3
Regards,
RogersCorey
10-21-2022 08:11 PM
10-22-2022 07:38 PM
Hi @Jgw22,
Welcome to the Rogers Community Forums and thank you for joining this conversation!
Connectivity issues are never fun, and we do hope some of the information provided here can assist you. Can you please try the steps to factory reset the modem provided by RogersCorey in the 3rd post and let us know if that does help to resolve your issue?
Also, with connecting certain wireless devices such as Blink, you may need to disable Band steering after the factory reset to ensure it can connect to the 2.4GHz Wi-Fi.
Please let us know if that does help resolve your issue.
Regards
RogersJermaine