No Internet connection - Flashing orange light

[zehraahusein]

So i got a new rogers connection a few days ago and it was perfectly fine. Yesterday there was a technician from BELL who was working on the box outside the neighbors house and was changing a few things. After that i somehow lost my internet connection and its been more than 24 hours now. I am not sure what I can do to fix this as it's very annoying to be without internet, specially on a weekend.

*** Edited Labels ***

[RogersCorey]

Greetings @zehraahusein!

With a light pattern as you describe, your modem is having difficulty connecting to the headend. This could be due to a line cut. If rebooting the modem doesn't bring you back online, we'll need to send out a technician of our own to investigate. 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[Tracycooley74]

Then please book a technician. Everything was working fine when i went to sleep. Who would have cut it over night?

[RogersMoin]

Hello, @jTracycooley74.

Service interruptions can be untimely. Thanks for joining this thread, and welcome to our Community.

We can investigate your connection and help you restore your Internet service. Please send CommunityHelps a private message as outlined by RogersCorey in the post above.

Regards,
RogersMoin