looks like they are releasing a new APP to help with wifi/settings.
Anyone on the CODA can sign up to be able to do it. (only the coda right now).
Looks like it has a bunch of more advanced features for parental controls, etc.
Thank you for joining us in the Rogers Community Forums and congratulations on your first post! 😊
The Rogers MyWiFi app is certainly a cool new feature with a lot of interesting options, so I can see why you are eager to get it working on your device! Hopefully, we can help make it happen!
Only compatible smartphones will work with this service when connected to your Rogers Home WiFi service and modem (Hitron CODA-4582 and CODA-4582U)). Please see below for which operating systems are compatible:
• Android (version: 4.4.2 and above)
• iOS (version: 9 and above)
When signing into the MyWiFi app on your device, please enter the following:
Username (default): cusadmin
Password: password or your current WiFi password
Once logged in, you will see 'Connected to: Home Wifi' at the top of the window if you are successfully connected to your modem and Rogers Home WiFi network.
If you continue to experience issues, please provide us with more details here in the Community so we can try to help further!
Welcome to the Rogers Community Forums! 🙂
Thank you for joining this conversation. Would you please elaborate what's not working for you? Are you able to log into the app?
Are you using the same old credentials on your swapped modem? The app maybe still looking for the previous modem. You may want to clear the app cache and data and sign in again. If it's an Apple device, you can delete the app and download/reinstall it.
Keep us posted.
I would gladly log in using the correct credentials if the app on my phone would first connect with my modem. I use an android blackberry dtek version 6.0.1 so it should work. A Rogers Tech said my modem needed a firmware update and they said it would be done in 48 hours. That was 4 days ago. Another Rogers Tech suggested I reboot the modem a couple of times a day for a couple of days as the firmware sometimes comes in waves... OK. Have done that and rebooted my phone too. Still nothing. Any other ideas?
Thank you for your posts!
One thing that @paulamcsmith touched on that we forgot to mention is the importance of having the most up to date firmware on your modem. To check which firmware version your modem is on, you can log into 192.168.0.1. Currently, you need to have version 22.214.171.124T4 or higher in order for the MyWiFi app to function properly. Having a compatible modem and the latest firmware is the first step in getting to the login screen.
As far as your credentials go, this refers to the login information you are using (Username & Password) to sign in with. As long as the information is accurate, then there shouldn't be an issue.
We would like to address each of your concerns as best we can, but may need to access your account and/or equipment details in order to do so.
If the issues persist, please send a private message to us @CommunityHelps so we can check your account and/or equipment details to ensure that everything looks okay. For more information on our Private Messaging system, please CLICK HERE.
Hi again 🙂
Just spoke with a Rogers rep who said that the app is ready but the firmware for the modems hasn't been pushed out yet. They said the firmware will be pushed out to the modems towards the end of this month....or so. Can you please confirm that this is accurate?
Thanks for your help.
Most of the times the current production firmware is pushed out to the modems within 72 hours when they joined the network with older firmware. However, at times the firmware may not be updated for a various technical reason.
Please drop us a line at our CommunityHelps box so that we can have it expedited for you.
@mu1 - I invite you as well to send us a private message so that we can check your modem's firmware.
I'm afraid we cannot confirm the exact date that the newest firmware will get automatically pushed, however, I'd like to encourage you to send us a Private Message to @CommunityHelps so we can have a closer look and see if we can get it pushed out to your modem ASAP!
As per my earlier post above, I've provided a link to the instructions on how to send us a Private Message.
We hope to hear from you! 🙂