Modem offline?

[ybrik]

Hi everyone, my CODA-4582 modem went offline and didn't go back online.

I had already reset the modem to factory default settings and still offline.

Is there an activity this morning's maintenance window and this is expected or I have a faulty modem now?

Looking to hear back especially from Rogers team.

*Added Labels*

[RogersMoin]

Hello, @ybrik.

Thanks for being a member of Rogers Community; we appreciate you posting your concern here. 

I'm optimistic that your modem is back online now. If it's still offline, what's the light pattern of the top four lights on the modem?

We can run further run diagnostics on your line; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog. 

Cheers,

RogersMoin

[ybrik]

Hi @RogersMoin ,

This CODA-4582 has been down since yesterday morning.

The status of leds are:

-power led lit

-uplink and downlink leds both blinking

-2.4G & 5G are lit

I believe the @ led should be lit which means there's internet connection, but it's not lit.

I have reset this modem multiple times yesterday and even reset to factory default settings.

Then during easy connect setup, the test connection always failed.

[RogersMoin]

Hello, @ybrik.

I appreciate the detailed response and thank you for reaching out to us in the PMs. I'm hopeful we can work towards a resolution.

Thank you for your participation in the Community!

Cheers,
RogersMoin