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Latency Issues: Newmarket (L3Y)

Twendelboe
I plan to stick around

I have latency issues that are impacting both gaming and video conferencing. It is also making some web-based apps troublesome to use. The problem generally occurs between 11:00AM and 2:00PM and then intermittently in the evenings. 

 

I typically have a the Rogers router in Bridge mode running to a Ubiquiti Dream Router, which often sends me notifications of latency issues and indicates that it is a problem with my ISP. 

 

I have tried the trouble shooting steps multiple times, with both a direct line to PC from the Rogers provided access point AND with a line from my router. 

 

This is a connection wired directly to my Rogers provided network device:

Ping statistics for 2607:f8b0:400b:80c::2004:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 777ms, Average = 157ms

 

This is a TraceRT #1

Tracing route to www.google.com [2607:f8b0:400b:80c::2004]
over a maximum of 30 hops:

1 102 ms 24 ms 64 ms 2607:f798:804:1eb::1
2 49 ms 11 ms 47 ms 2607:f798:10:4845:0:241:5614:3165
3 140 ms 21 ms 19 ms 2607:f798:10:391:0:241:5300:4065
4 16 ms 81 ms 17 ms 2607:f798:10:35b:0:2091:4823:5218
5 17 ms 19 ms 228 ms 2607:f798:14:83::2
6 202 ms 18 ms 35 ms 2001:4860:0:1::323b
7 43 ms 35 ms 14 ms 2001:4860:0:1::31e1
8 36 ms 31 ms 38 ms yyz10s05-in-x04.1e100.net [2607:f8b0:400b:80c::2004]

Trace complete.

 

This is TraceRT #2

Tracing route to www.google.com [2607:f8b0:400b:803::2004]
over a maximum of 30 hops:

1 16 ms 54 ms 20 ms 2607:f798:804:1eb::1
2 68 ms 11 ms 30 ms 2607:f798:10:4845:0:241:5614:3165
3 83 ms 21 ms 91 ms 2607:f798:10:392:0:241:5300:4073
4 24 ms 73 ms 28 ms 2607:f798:10:35b:0:2091:4823:5218
5 43 ms 13 ms 15 ms 2607:f798:14:83::2
6 83 ms 31 ms 44 ms 2001:4860:0:1::7eb5
7 343 ms 28 ms 46 ms 2001:4860:0:1::1e45
8 17 ms 119 ms 30 ms yyz12s08-in-x04.1e100.net [2607:f8b0:400b:803::2004]

Trace complete.

 

This is TraceRT #3

Tracing route to www.google.com [2607:f8b0:400b:803::2004]
over a maximum of 30 hops:

1 59 ms 42 ms 16 ms 2607:f798:804:1eb::1
2 26 ms 23 ms 118 ms 2607:f798:10:4845:0:241:5614:3165
3 16 ms 15 ms 108 ms 2607:f798:10:392:0:241:5300:4073
4 35 ms 13 ms 38 ms 2607:f798:10:35b:0:2091:4823:5218
5 96 ms 14 ms 14 ms 2607:f798:14:83::2
6 16 ms 18 ms 60 ms 2001:4860:0:1::7eb5
7 31 ms 37 ms 145 ms 2001:4860:0:1::1e45
8 35 ms 90 ms 18 ms yyz12s08-in-x04.1e100.net [2607:f8b0:400b:803::2004]

Trace complete.

 

Again: Testing was done over a loan wired device direct from access point to PC. The intermittent nature of the issue leads me to believe this is an issue with the node. 

 

Please provide guidance. 

 

**Labels Added**

 

 

5 REPLIES 5

Re: Latency Issues: Newmarket (L3Y)

RogersCorey
Moderator
Moderator

Good morning @Twendelboe!

 

In a situation such as this, where the issue seems to occur at specific times of day, it's possible there is congestion in the area. I will need to run some tests for you to determine if there is an issue with the node.

 

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

Re: Latency Issues: Newmarket (L3Y)

Twendelboe
I plan to stick around

I sent a message. I am currently experiencing poor internet and it also cut out. 

It was working very well this morning before 10:00AM. Nothing has changed on my end. 

Tracing route to www.google.com [142.251.41.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms unifi.localdomain [192.168.8.1]
2 2482 ms 14 ms 23 ms 99.254.154.1
3 9 ms 19 ms 17 ms 8021-dgw02.nmkt.rmgt.net.rogers.com [24.156.143.165]
4 12 ms 12 ms 22 ms 100-0-18-0-5-cgw01.ym.rmgt.net.rogers.com [24.153.4.65]
5 15 ms 12 ms 20 ms 209.148.235.218
6 14 ms 17 ms 13 ms 72.14.216.54
7 145 ms 77 ms 21 ms 192.178.99.35
8 49 ms 17 ms 30 ms 216.239.50.119
9 25 ms 16 ms 18 ms yyz12s08-in-f4.1e100.net [142.251.41.36]

Trace complete.



Re: Latency Issues: Newmarket (L3Y)

Good afternoon @Twendelboe!

 

Have you received any updates regarding the ticket that I escalated for you the other day? Please let us know.

 

Regards,

RogersCorey

Re: Latency Issues: Newmarket (L3Y)

Twendelboe
I plan to stick around

Hey @RogersCorey ,

 

I have not been contacted regarding the ticket that was escalated but I really appreciate your follow up. 

Re: Latency Issues: Newmarket (L3Y)

You're welcome. Please let us know the outcome once you receive an update. Thank you!

 

Regards,

RogersCorey

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