Internet keeps disconnecting for a few minutes

[jazz54634]

Any others having issues with their internet disconnecting for a few minutes. It has been happening to me for a few months now, randomly. It can happen multiple times per day or once a week. Lately it has been worse and the first disconnection seems to be anytime between 12-1pm. This is in Pickering. It is damaging my security cam high endurance SD cards and I am losing all recordings. This is not good and I am so fed up with it all

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[jazz54634]

It actually happened while posting this message. It is so frustrating

[RogersCorey]

Good afternoon @jazz54634!

I can fully understand why these random disconnections would be so frustrating and I would like to help.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[radiohead96]

Has it gotten any better?  I was with Shaw before the Rogers take over and it never happened.  Basically the day Rogers took over the service, I get multiple outages throughout the day.  I do not think the timing is a coincidence.  Sometimes it's for 30 seconds, and other times it's for a couple of minutes.  

[LordDrakkon]

Have you checked the modem to see if it happens to be restarting? Have you checked the modem logs to see if the issue has a specific corresponding error? Is it only happening on WiFi or wired as well?

[radiohead96]

Hi there,  thanks for responding.

The model doesn't appear to be restarting, as if that happens, its a good 5 minutes before it gets connected again.  These are very short interruptions, 30 seconds maybe?  It's while using wired connection, I haven't noticed anything on wifi but there's a chance it's happening but I am missing it.  The disconnection happened 3 times yesterday and twice today.  Do you have an instruction page on how I can check the model logs?  I did a quick search but couldn't find anything.