Internet Unstable

[bmmckenzie]

For the past few weeks I have been experiencing unstable internet. Random page freezes (just loading this page to post this comment took over 1 minute), network dropping out, low speed test results, high ping/latency, and DNS errors. I see many other people posting similar issues. It has made our internet and Ignite service almost unusable. Does anyone from Rogers even read these messages? I note that the @RogersHelps X account hasn't posted in 2 years (not that it was much help before) and the AI bot doesn't pop up anymore either.

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[RogersMoin]

Hello, @bmmckenzie.

Thank you for joining our Community. It's disappointing to hear about the persistent internet issues you've been experiencing. This situation has been incredibly frustrating and disruptive.

We can run diagnostics on your line to determine the root cause of the problem you are encountering with your Internet. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

Cheers,

RogersMoin

[bmmckenzie]

Message posted to @CommunityHelps