Internet Down - Big Impact on Day to day work

[FL11]

Hello Rogers,

My Internet is down sinc last Wednesday. Called 2 service call , Many long waited calls with different answers.

I am lost whom to contact to restart my service. Getting different time line few hours , 24 hrs , 24-48 hrs , 48 Hrs about completed after ticket created. Seems like noone want to take responsibility to fix.  

Here is answers :

Service call - its not our issue

Tech support - back end issue and issue already escalated and same answer for tech support manager.

When ever call Rogers call goes to Customer service then they connect level 1 tech then no solution. same answer , ticket created and in progress. 

**Labels Updated**

[RogersCorey]

Hello @FL11!

This sounds like a provisioning issue, based upon the details you've posted here.

We can definitely look into this for you.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey