Anyone understand why I don't see any logs on the browser interface?
When I go and try to look at the System Logs for the last 90 days, I get one entry:
|GUI: User: xxx login||2021/8/13 13:06:57||Notice|
And that's after multiple connection drops and resets, including a pull the plug reboot.
@Testing12341234 That does seem unusual to me. Keep in mind as well that in addition to the System log, you also have Event and Firewall logs, and the amount of logging will also depend on whether you have Bridge Mode enabled.
On my Technicolor XB6, I have MANY entries in my System log. e.g. for logins and logouts, password changes and many configuration changes.
In Bridge Mode, my Event log was empty because (presumably) I had no DOCSIS errors to report. In "gateway" mode, you should at the very least see Notice messages when the Harvester service starts.
The Firewall log should show daily summary stats of what the Firewall blocked. In Bridge Mode, you will not see anything logged because the Firewall is not processing any traffic.
Is there anyone in the Community that is experiencing a similar issue with their modem logs?
I once had a defective gateway where the stats in "Gateway > Connection > Rogers Network" were either not updating, displayed zero, or were totally wrong. Not sure about the log.
Sometimes power-cycling the gateway will reset it back into a working state. Next, I would try a factory reset. If that does not fix the problem, then I would say that the gateway is defective and needs to be replaced.