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Forum Posts

Cancellation Fee

I had renewed my Roger Wifi for 2 year in Oct 2023. When I renewed, I was told by the agent that I only had to pay the cancellation charge if I switched from Roger to any other service, and if I am leaving Canada, then since the services will not be ...

Internet and TV Not Working

It's been over 4 weeks without internet and TV. Rogers did an 'upgrade' and nothing has worked since then. Get your act together!!!       ***Edited Labels***

kenner10 by I've been around
  • 31 Views
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Home Internet without a Gateway got disconnected

Hello community,  I've recently moved my services back to Rogers. This time, they give me a big box called GATEWAY. Since I have my devices [3rd party] set up running for years without issue and I do not want to copy my dhcp table form my current rou...

omegagusto by I've been here awhile
  • 20 Views
  • 0 replies
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Resolved! Xfinity app for router configuration is a terrible idea

I just recently upgraded from the legacy Internet 300 plan to the newer Xfinity 1G plan which, in order to facilitate the increased upload/download speeds, came with new router hardware.   I want to say that whomever it was that decided a phone app s...

router settings.png
Llethander by I've been here awhile
  • 1160 Views
  • 11 replies
  • 3 likes

Rogers IPV6 service not working

Hi all, IPV6 seems not available for my internet, I can see IPV6 address on gateway, but when I try https://ipv6-test.com/, shows no ipv6 supported. I am currently not on bridge mode and not set up any fancy setting. Can anyone help me? I have tried ...

E-Mail Snafu

Long on-going issue.  I can receive my e-mails.  I can read my e-mails.  However, if I want to forward or reply to any e-mail, the body of text turns into mushy gobblegook.  It looks to be all of the coding for the page.  So I end up with half of my ...

debguay by I've been around
  • 52 Views
  • 1 replies
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Interruptions

Experiencing interruptions Whitby Anderson and Rosland area   *Added Labels*

Glensy by I've been around
  • 60 Views
  • 1 replies
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Resolved! Trouble With Port Forwarding and Rogers Support

I have been having constant issues with the rogers app and port forwarding in general ever since the feature was removed from the routers gateway. I used to just be able to enter the device IP, and the port and it would work perfectly. Until Rogers c...

Lucky17 by I've been here awhile
  • 242 Views
  • 5 replies
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High latency during peak hours

Hey there,I just moved into a new area. I had Rogers fiber 1 Gbps at my last place and there were zero issues. For my current place, I upgraded to the 1.5 Gbps plan. However, there have been issues with latency, particularly during the evening hours,...

bl86 by I've been here awhile
  • 133 Views
  • 2 replies
  • 0 likes

Stable Rogers DNS IP Addresses

What are some of the DNS IP Addresses used for Rogers internet? Especially since I'm now on gigabit internet.I've been using the below ip addresses for a few years and have from time to time had issues with slow websites and buffering. I've used thes...

JonSnow88 by I plan to stick around
  • 49810 Views
  • 8 replies
  • 0 likes

Activation Issue

New customer Received modem Sat Couldnt setup chat Sunday 9am tells me my account is stuck opens a ticket says 24hrs will receive a text messag Its now Tuesday 8pm well over 50hrs Still cant activate modem Tried to chat with support online Have been ...

malandan by I've been around
  • 98 Views
  • 1 replies
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Resolved! Radio is still on even if WIFI is turned off.

I use rogers ignite xb7 modem only as a gateway with a separate DLink acting as router for home network (wired - ethernet based). I have turned wifi off on the xb7 modem (both 2.5GHz and 5GHz). What I have noticed is that the radio is still up - chec...

techx15 by I've been here awhile
  • 6770 Views
  • 22 replies
  • 0 likes

Consistent High Latency and No Help

Does anyone else experience this these high latency issues? If so, did you find a solution? I have contacted Rogers technical support 9 times and they have sent over a senior technician to investigate. The problem is still persisting. Here is a trace...

rogers-is-garbage.PNG
emr153 by I've been around
  • 262 Views
  • 5 replies
  • 0 likes