Gateway Connection

[infinity8]

Is this normal I've have a Ignite 1.5Gb and only getting 900 down. any help will be great. Thanks.

IndexLock StatusFrequencySNRPower LevelModulation

Downstream	Channel Bonding Value
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	16	33
																																	Locked	Locked
																																	0	350000000
																																	40.1 dB	40.5 dB
																																	0.0 dBmV	-1.9 dBmV
																																	OFDM	OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4	5
Locked	Locked	Locked	Locked	Locked
21 MHz	25 MHz	32 MHz	38 MHz	4 MHz
2560	5120	5120	5120	0
41.8 dBmV	44.0 dBmV	44.0 dBmV	44.0 dBmV	435000.0 dBmV
QAM	QAM	QAM	QAM	OFDMA
TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA	TDMA

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

*** Edited Labels ***

[-G-]

@infinity8  Yes, I have seen the "blank stats" before.  I don't know what causes this glitch but it should not impact your service.  You can try rebooting/power-cycling your gateway to get the stats back.  If that does not work, they should also come back on their own.

As for the 900 Mb/s speeds, which gateway do you have and how are you connected?  With Gigabit Ethernet, your speeds will top out at 940 Mb/s.  With Wi-Fi 6, you will max out at 900 Mb/s.  To attain higher transfer rates to a single device, you will need a computer with a 2.5 Gig E card connected to Ethernet Port 4 on an XB7 or XB8.  If you have an XB8 and a computer with Wi-Fi 6E, you should also be able to attain higher transfer rates at close range.

[infinity8]

Rogers XB7 to Computer that has a 2.5 port

[-G-]

Log into the gateway and check "Gateway > Hardware > LAN Ethernet" to confirm the Connection Speed.  (Check what your computer sees as well.)  You should be able to attain in excess of 1.8 Gb/s over 2.5 Gig E, even with a Cat 5e cable.  However, if you are using a USB-connected LAN adapter, you may see lower speeds, or may only connect at 1 Gb/s, depending on the computer, O/S and device driver that you are using.

[infinity8]

Ok Thanks for your help