@rsrevo to run 1.5 or 2.5 Gb/s out of the modem you need an XB7 or XB8 modem. Those modems have one single port, port 4, which can run up to 2.5 Gb/s to a connected device.
In the case of an XB7, that modem is cable connected, which means that you can run 2.5 Gb/s out of port 4.
In the case of an XB8 that is cable connected, you can run 2.5 Gb/s out of port 4 as port 4 acts as a LAN port when the modem is connected via cable.
In the case of an XB8 that is connected to a fibre optic Nokia Optical Network Terminal (ONT), the ONT connects to the modem via port 4, connecting at 2.5 Gb/s raw data rate. That port, on an XB8 is a WAN or a LAN port. When that port is connected as a WAN port, it is the only port on the modem that serves as a firewalled port, protecting the modem and anything connected to the modem. By using port 4 as the WAN port, Comcast has limited the throughput thru the modems other ports to 1 Gb/s, as those ports are only 1 Gb/s ports while the ONT / Modem combo communicates at 2.5 Gb/s. That's just the way that Comcast designed the modem.
Here is Rogers lineup of modems at the current time. The modem's from the left are the XB8, XB7 and XB6.
https://www.rogers.com/support/internet/setup-install
Ok, just pointing out that if, for any reason you decide to switch to a 1.5 Gb/s plan, although that shouldn't be required, you would need an XB7 or XB8 modem.
Fwiw, Rogers does have plans that run less than 1.5 Gb/s.
Alright, to the issue at hand, what modem are you currently using if you don't have an "Ignite" modem? Have a look at the current modem lineup if you're not sure what the modem name is:
Internet Self-Install - Help and Support - Rogers
At the current time, Rogers is attempting to persuade / cajole / convince / herd / twist your arm / call it what you want / force customers over the the XB6, XB7 or XB8 modems. Essentially that means not supporting customers who are running older modems and running into technical issues that possibly have nothing to do the modem itself. You might fit into that category. At the end of the day, when all customers are running the XBx modems and Rogers completely redesigns its cable network frequency configuration, all customers could benefit from higher data rates if Rogers see fit to actually use the bandwidth that will be available. What is it they say about horses, you can lead them to water ......
If you're running a black or white Hitron modem, log into the modem and navigate to the STATUS ... DOCSIS WAN tab. Put your curser in front of the Downstream Overview line. Hold down the shift key and scroll down and to the right until your curser is sitting just after the last character in the bottom row, right hand column of the last Overview section of the page. Release the shift key and right click .... Copy to copy the selected data.
In a new post, right click ..... Paste. That should paste in the tables, as they appear in the modem's user interface.
The older Hitron modems will show the Upstream Overview as the bottom data table, the white Hitron CODA-4582 will show the OFDMA Overview as the bottom data table. You need to go the bottom right column of those tables to copy all of the data. Ok, thats a start, just to see what your signal levels are doing.
Next, bring up a command prompt and type in: tracert -4 www.google.ca
That will produce an IPV4 trace to google which will show a snapshot of the timing from hop to hop. The moderators would ask for that just to see if it shows anything that it shouldn't even though its just a snapshot.
Run that command, then select all of the data and use Ctrl c to copy the data. Use Ctrl V to paste that data into a post.
Ok, can you give that a go so we can see what the data shows.
Hello, @rsrevo.
We're thrilled to have you join our Community. Latency and slow speeds can impede the Internet service experience. Thank you for posting downstream and traceroute results. The upstream levels are missing; however, we can investigate the issue. Please send us a private message at @CommunityHelps. We detailed more info about our private messaging in this blog.
Cheers,
RogersMoin
Latency and packet loss have rendered our entire neighbourhood internet completely unusable. (Dixie/Queensway area in SE Mississauga). They just keep sending individual technician contractors and replacing people's modems. If it wasn't so infuriating it would be comical.
Just ran the usual tracert & ping to google's servers and the results are as predictable as they are sad. After about 4pm you can pretty much forget about using the 1.5gbps 'service' for anything other than highly buffered streaming.
The below info is from ~9:30pm tonight.
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