1 ACCEPTED SOLUTION
Accepted Solutions
Hello, @luvsql
Thank you for posting your concern to the community.
This is the first time we are seeing this specific issue reported. There maybe a setting on the modem that is blocking these websites. You can perform a factory reset on your modem to ensure the settings are reset to default. You can find the steps on how to reset the modem here.
Let us know if issues are persistent after the reset.
RogersTony
Hi @blackranger3d,
Welcome to the Community!
We highly recommend keeping Advanced Security turned on for ongoing network protection, but if you choose to turn it off, you can follow the steps below.
- Open the Ignite HomeConnect app and sign in using your MyRogers username and password.
- Select the Account icon at the top left corner of the Overview screen.
- Scroll to the “More Resources” section and select Advanced Security to turn off the feature.
RogersZia
Hi @Doug33,
Thank you for joining us here at the Rogers Community Forums. Are you experiencing the same issue as described in this thread? Can you let us know some more information so that we can assist you further?
You mentioned that you are having this issue with your Rogers mobility. Are you referring to your cellphone? Do you have any issues connecting to the sites and apps while on data (LTE), or is this only occurring while you are on your home Wi-Fi network?
If you can let us know some more details and we will be glad to help.
RogersJermaine
@brucemmann wrote:
Having the exact same problem since having Ignite installed late last week.
Please provide a few sample URLs that we can test. This may not be a Rogers issue.
Are you talking about via a Browser on a Computer, or otherwise, please provide as much information as possible.
During a recent trip out of the country, there were numerous websites I couldn't get to, but it apparently had something to do with the "backbone" or other way that the ISP I was on functioned. A couple of days later, everything worked fine on the same (Mexican) ISP.
I am getting occasional 404 errors with Chrome 122 when clicking on links. Looks like the Chromium devs tightened up security in this release. On problematic sites, I see different behaviours with Chrome, Firefox and Safari.
On top of that, I see occasional glitches with Rogers DNS resolution that I don't get when using 3rd-party DNS services.
Correct.. with 'safe browsing' type things being implement more and more in Chrome and some other browsers, I have seen some sites which just dont seem to want to load.
Rogers, bell, etc most of them go get their general entries from GLOBAL DNS sources.. but thats not to say there cant be problems. I remember not long after being on here, someone was having issues getting to some china sites. Ended up that the site moved, and seemed like the global DNS change had not propagated yet. I helped test on like 3 other providers and only ONE it worked on for the time. Once we tracked the IP, could get to it by any provider.
That all being said, it is possible that rogers (or any provider that anyone is on) could have other DNS issues that cause it.
Heck, the last few major rogers OUTAGES, were not 100% outages. The service was up, peoples internet 'worked'. The rogers DNS servers just died or something.
Using alternate DNS, I was and running fine the whole time.
Testing using another DNS, would be a good test to narrow it down if thats the problem.
Unfortunately, any 'fix' change, etc that would be requested to have them change the DNS is not going to be instantiations. It could have major implications. There will be testing, approval, etc before it would be implemented.
@msadhs14 : Just tested and I have no problems reaching those websites using my Ethernet-connected Mac MIni M2 computer with Chrome, Firefox or Safari. The websites do take a few seconds to come up, but no other issues. Check out the following tips when having website issues:
If my tips don't work, check out the earlier posts in this thread.
-
7958 views
-
0 Likes
-
-
