Hello, @rishinair.
Welcome to Rogers Community Forums! 😃
Thank you for posting your concern in the Community. Indeed, it can be quite inconvenient if pictures and videos can't be downloaded when connected to the home WiFi network.
To find a solution, we need to figure out the reason behind this oddity. Please answer the following:
- As @-G- inquired in the previous post, do you have enabled Protected Browsing or Advanced Security?
- Is this affecting only Apple or Android devices or both?
- Is any other website or app affected?
- Are you using your own router or any other network gear?
We look forward to hearing from you.
Cheers,
RogersMoin
@rishinair wrote:
Hi Team Rogers,
1. I've not applied any advanced security settings. The only thing I did after looking into previous posts was to make some changes in the IPV6 settings. But unfortunately, that didn't help me.
2. As of now, it's messing up with my Android, especially while using WhatsApp where I'm not able to download images even 100kb size. I'm using Samsung S10.
When this broke the last time, Rogers did something to fix it on their end. However, we still don't know what EXACTLY caused things to break or what Rogers did to fix the problem, or what weird things Rogers may be (or are) currently doing that could be causing applications to break in subtle ways.
@CommunityHelps Could you please enlighten us?
@rishinair It may or may not be a similar problem this time around. However, you should not need to make any special configuration changes to get a mainstream app working properly. Can you confirm that you are using only Rogers equipment for your in-home network connectivity? If so, and if everything works EXCEPT when you use your home Internet, I would think that this would still point to a problem somewhere that Rogers needs to fix.
You might need to post, as on what device, what OS, etc you are using in which you are having issues.
Downloading from where, a webpage, etc?
At last count, I have over 200 devices on my network, betwen IoT devices, media devices, computers, phones, tablets, etc.
Across just about EVERY OS, (windows, MAC os, iOS, android, etc).
And none of them have any issues ever downloading something.
Not at home so can’t log in to check the exact naming/location of the setting.
Logging into the modem, there are more settings than in the ignite Wi-Fi app.
There is a setting for sort of the restriction level of the firewall.
I wonder that it’s on the highest. And possibly to download the stuff from WhatsApp, it’s using a protocol or port, which for whatever reason the firewall is blocking?
Might be worth a try.
Logging into the modem, there are more settings than in the ignite Wi-Fi app.
There is a setting for sort of the restriction level of the firewall.
I wonder that it’s on the highest. And possibly to download the stuff from WhatsApp, it’s using a protocol or port, which for whatever reason the firewall is blocking?
Might be worth a try.
Greetings @rishinair!
I'd like to troubleshoot with you further and move towards escalating a ticket to have this investigated.
Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
Regards,
RogersCorey
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