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Can't Download Pics or Videos on WiFi

sann28
I've Been Here Awhile

Just switched over to Rogers internet at home yesterday and now I cannot download any pictures or videos through wifi on WhatsApp

 

*Edited Title & Labels*

135 REPLIES 135

Re: Can't Download Pics or Videos on WiFi

carisma
I've Been Here Awhile
how to turn it on?

Re: Can't Download Pics or Videos on WiFi

Hi @carisma!

 

Welcome to our Community!

 

If you're experiencing this issue, you've come to the right place. We can submit an escalation to have this particular issue looked into further.

 

Please PM us @CommunityHelps at your earliest convenience for further support. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

Re: Can't Download Pics or Videos on WiFi

ppc_zouz
I've Been Here Awhile

Yup, 2 days now and it's working well. Not a single hiccup since.

Re: Can't Download Pics or Videos on WiFi

Hello. This is has re-occurred. 2 of our Android phones are experiencing this issue in whatsapp. Where as the 2 iPhone's are not. Only way we get it to work is toggle Wi-Fi off and on. We have re-booted the modem and phone a couple of times earlier today. We did have an outage earlier this week not sure it has anything to do with that. The solution back in March was not posted other than issue was fixed by Rogers. Is anyone else experiencing this issue?

Re: Can't Download Pics or Videos on WiFi

YOUSUF786
I've Been Here Awhile
Yes i am too