Same issue as all others.
Android 9.0 on Samsung GS8 and
Android 9.0 on Motorola One Action
After clearing uninstalling WhatsApp on both phones, only the GS8 was able to download photos/media without issue.
After switching the CODA4582 (white) modem to IPV4 - Both phones were able to download photos/media without issue.
Speed has been cut by half since the switch (Ookla test 31 MBPS vs 59 MBPS)
Is there a fix coming or not?
I'm also having this issue with a Samsung S10e with Whatsapp only. I found that on Thursday the 19th the issue cleared up for about 24 hours but then it started again. I really hope Rogers can figure this out because I really shouldn't have to go into my modem/router settings and alter things I don't fully understand to get images to load on the most popular chat app in the world.
It's embarrassing how things like this continually happen on Rogers.
Ok So guys, i think i figured it out (atleast on my end). it was the Router Mode that was causing issues for me. Be default it was set to Dual. I changed it to only ipv4 and everything seemed to work fine. It has only been a few hours so far, but so far so good.
Will keep everyone updated.
So just fyi Basic -> Gateway Function -> Router Mode -> ipv4
Ok, so, if it worked before, without any monkeying around, it should work now.
Out of curiosity can you log into your modem and check the Software (firmware) version shown on the STATUS page that is displayed when you do log into the modem. Its either 18.104.22.168T6, or, 22.214.171.124.
I know for a fact that 126.96.36.199 works for IPV6 these days. Its been a while since I tested IPV6 with 188.8.131.52Tx, but it did work.
I've said this before and I'll say it again, this points to an IPV6 configuration failure at the CMTS which only the network engineers can fix. They can't do that unless someone, such as the moderators forward the necessary ticket to the engineering staff, identifying the affected CMTS's. Until that happens, everyone who has this problem will be spinning their wheels unnecessarily.
This is a two part failure; part 1: the CMTS IPV6 configuration is messed up. part 2. Anroid OS or the apps have problem whereby they don't fail-over to IPV4 when the IPV6 data hangs up. This has been around for at least two to three years, probably longer.
One more with same problem. My wife just use all LTE data after turn off to download pics on whatsapp and forgot to turn on again.
I have Ignite modem, how to disable IPV6 on that model?
BY THE WAY, change the White modem to the black Ignite is a DOWNGRADE.
yes IPV4 is less secured than IPV6. Also when i disabled IPv6 on my router everything worked well except my office VPN. I work for one of the biggest banks here and i could not use my work laptop. It connected but it kept disconnecting and reconnecting. When i turned IPv6 back on it was fine. I have read other forums where there are issues with IOT devices when IPv6 is turned off.