10-12-2022 12:27 AM
10-13-2022 08:54 AM
Greetings @Hollenbeck35!
I am sorry to hear of your experience. That is a long time to be waiting for services to be installed. A long wait like this could only result from extraordinary circumstances.
I'd like to investigate this matter further and see what I can do to help speed this along.
Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
Regards,
RogersCorey
10-18-2022 07:17 AM
10-18-2022 08:26 AM
@bmcdo did you check to determine if the XB7 WAN port was set to ethernet instead of Coax? With the Nokia ONT in operation ahead of the modem, the modem has to be set to use the ethernet port instead of the COAX port. I don't know which specific port that would be but I presume thats its marked on the back of the modem or indicated in the user interface.
I doubt that you can return the XB7 as the internet plans include the modem rental. I'm not sure what the backend system would do if you attempted to return the modem and kept the ONT. In the case where the customer was assigned a Nokia ONT, that would make sense, however, I doubt that the sensible course of action would have been programmed into the backend systems.
10-18-2022 09:24 AM
10-19-2022 09:29 AM
10-20-2022 09:56 AM
Hello, @LFW1
Welcome to the Rogers Community Forums!
Its disappointing to hear that the Ignite TV service has not been working well for you since switching over. Can you describe where the modem is located in your home? It should be in a central location to get the best WiFi coverage. If that is not possible then you will benefit from the WiFi Pods which is a mesh WiFi solution. Most issues that users experience are related to poor WiFi connectivity.
Flex channels would need to be swapped in and out at the same time. You do have the option to exchange your flex channels using the Rogers.com website from a web browser if you do not like the app interface.
Please provide us with more details about any additional issues you are facing so we can help you get things working better.
RogersTony
10-20-2022 10:29 AM
What I would like is to not have to use an app/website at all. I would like to be able to add/delete channels using my Rogers remote directly on the TV itself. I would like to not need to fill up all the spaces available with flex channels in order to proceed. Just add the ones I want and if it is 10/63, so what? Now I have 53 more spots to add channels as I come across things I would like. It's super frustrating.
10-20-2022 12:14 PM
@LFW1 wrote:
I would like to be able to add/delete channels using my Rogers remote directly on the TV itself.
Background: Rogers licenses this technology from Comcast, so it would take a lot of people in the US making this request to have it implemented.
It's not even possible to do this for regular channels on the TV/STB. Most people go to the Rogers Website or use the App to delete a couple of Flex channels and add a couple back once in a while. Not quite sure why you would delete all the Flex channels in the first place...
Any additional option costs additional money to implement, so unless there is a huge demand for an option, it's highly unlikely to be implemented.
You should probably give Ignite a chance because it has a lot of features that were not available with Legacy Digital Cable. It does take a bit of time to get used to anything new.
10-20-2022 12:42 PM
08-06-2023 06:04 PM
08-06-2023 06:22 PM
08-06-2023 11:14 PM
Good evening @Elife,
Welcome to the Rogers Community Forums!
It's disappointing to hear about your recent migration and experience with the Rogers service so far. We would love to take a closer look into your service and find out why you're experiencing service issues.
Please send us a private message @CommunityHelps and we'll be happy to assist you.
Looking forward to hearing from you.
RogersZia
09-27-2023 10:16 AM
My Internet is the most horrible experience I ever have. My modem will not allow one of my Linux computer to go.
online. After a few days of back and forth with Rogers tech support, there was no success. I had to go because I had other things to do, but the most disturbing thing is that the tech said that he COULD SEE MY COMPUTER although I had the machine disconnected and sitting below another table at the time. This guy obviously lied to me. I believe that he wanted the 30-day grace period to run out so that I could be locked in the two-year plan. A similar situation happened with my TWO mobile lines. Completely disgusted with Rogers tech help, I took my mobile service to another provider --who is NOT affiliated to the Rogers network. If Rogers could show some civic maturity, I'd be glad to return this modem in a heart beat.
09-29-2023 10:45 AM
Hello @jangoram ,
Thanks for sharing your experience in the community, we are so sad to hear how displeased you've been with your internet service. We'd love to try and turn this around for you, if we can. Feel free to send us a PM @CommunityHelps and we'll be happy to have a look to see what might causing this connection issue with your Linux equipment. For more information on how our Private Messaging system works, please check out our blog.
I'll also tag in a few of our Resident Expert's, should they have any tips or insights they can share: @-G- @Datalink @Gdkitty
Kind regards,
RogersYasmine
10-02-2023 01:48 AM
@jangoram Do you have Parental Controls or Advanced Security enabled on your Ignite gateway? If so, that could be causing problems for your Linux system, especially if it is configured to use a 3rd-party DNS service. Parental Controls and Advanced Security use bogus DNS responses to block connections to forbidden sites... and they also block access to 3rd-party DNS services to prevent you from bypassing the security protections. So... it is possible for your Linux system to be connected to the network but other factors may be preventing it from being able to communicate on the network.
02-09-2024 10:11 AM - edited 02-09-2024 10:11 AM
World’s worst internet service provider! I am having internet outage every week on Fridays. I am paying the highest rate for Rogers Ignite high speed unlimited internet. I work from home on Thursdays and Fridays. It has been more than a month now that I am getting Internet outages. Every time I call them to fix the issue and every time they tell me the same thing that there is an outage in that area for some reason. I am experiencing same issue now. I do not see any significant amount of credit for these outages since it’s happening every week. I mentioned them that I work from home. But it seems they don’t care. I think they do not want to continue their business with me any more and they want me to move to another company.
02-11-2024 09:42 AM
Good day @Tauhi,
Welcome to the Rogers Community and thank you for sharing your recent experience with your Rogers services. We greatly appreciate your feedback and want to make this right!
For assistance with any technical issues you may be experiencing, kindly let us know the symptoms that occur and the troubleshooting steps you've gone through so far.
We'll be more than happy to help you get the assistance you need.
Looking forward to your reply!
RogersMaude
03-31-2024 02:21 PM
much issues with rogers. poor connectivity.
08-13-2024 05:16 PM
Customer service is so bad, the company offers one thing and then installs something else, in my case, 500mb, when the deal was 1.5GB. It all started a week ago when they called me offering a special deal, the installation was scheduled for the weekend, they never came to my house, I called them and after complaining, I discovered that the speed they would install for me was 500mb, they promised me that on the day of the installation, in the next 2 days, they would fix the problem and keep their word, 1.5 GB, I just had to call when the technician was home, that's what we did, the technician was informed that once the installation was finished and the order was closed, I had to call to have the speed updated according to the contract after the technician finished his work, I called and was informed that the change could only be made in 1 hour, that they would call me, they never called me and I called them back, the answer was... we don't have that speed in your area, we have a maximum of 1GB, I thought it was a joke! But no. We decided to cancel the entire contract right then and there and I demanded that they return to my house to pick up their equipment. Hopefully, they will keep their word and I will get a bill.
THEY HAVE THE WORST CUSTOMER SERVICE, EVER SEEN BEFORE AND ARE HARD TO BEAT. NOT RECOMMENDED FOR ANYONE.
We lost a total of, 6 hours on the phone, 2 each day.
PS, The technician informed me that this is a frequent situation and that I was not the first person with these problems with this company.
I hope my comment helps someone else to avoid this garbage company.
09-16-2024 04:33 PM
I agree with much of what's been said in this thread. Rogers continues to offer sub-par service at an extraordinarily high price. My brand new Ignite internet is spotty at best. Craps out several times a day. I can't afford that if I'm working from home. Their "reliability" promise is worthless. On top of that I often get dinged for additional services charges on my cellular for things that don't make sense... like roaming. I have my roaming off for that very reason yet still I seem to get a 75 cent charge here or there. It's not enough to waste my time calling customer service but enough to make me livid out of principle. I also tried their cellular-based internet service for a rural location and it was also garbage. I get cell coverage but nothing for internet. Makes zero sense. They're all hype. Oh, and don't get me started on trying to return old equipment. On they phone they tell me I can return to any store... yet at the store they tell me to get lost. Get your story straight people.