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Question for Valorant/League players regarding ping

Hey there, I'm trying to see something here. Ever since roughly 2020, I've had somewhat inconsistent ping while playing League of Legends and Valorant. I have historically played at 22-27ms stable. Out of seemingly nowhere, I want to say late 2019-ea...

Richard_D by I'm here a lot
  • 290 Views
  • 2 replies
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Adding list of contacts to my Rogers/Yahoo email accounts

I am having to move away from Thunderbird as my email client and now have two Rogers email accounts on the Yahoo email system.I have listed my contacts on an Excel spreadsheet and need to move them to the two yahoo accounts.  The spreadsheet format i...

i75Dave by I plan to stick around
  • 73 Views
  • 1 replies
  • 0 likes

Ignite Router Admin portal

How do I login to the Ignite Router Admin portal? This is the first time am trying to login and Admin and password does not work.   *Added Labels*

ganeshc by I've been here awhile
  • 6570 Views
  • 6 replies
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E-Mail Snafu

Long on-going issue.  I can receive my e-mails.  I can read my e-mails.  However, if I want to forward or reply to any e-mail, the body of text turns into mushy gobblegook.  It looks to be all of the coding for the page.  So I end up with half of my ...

debguay by I've been here awhile
  • 132 Views
  • 4 replies
  • 0 likes

Rogers Xfinity app not working.

Hello support,I am getting this message every time I try to log into Rogers XFinity app “ sorry it does not go as planned” I logout and logged into multiple times, tried deleting the app and reinstalling i, tried different iPhones, and even iPad.. no...

newone001 by I've been here awhile
  • 80 Views
  • 2 replies
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Wifi modem solid white light gone

Solid white light on my wifi modem didn’t show on it for 2 days had a weak wifi during that time especially with my nest outdoor cameras kept shutting off n on then I woke up this morning the solid white light was back on ? My speed worked at over100...

Northwind by I've been here awhile
  • 555 Views
  • 3 replies
  • 0 likes

Cancellation Fee

I had renewed my Roger Wifi for 2 year in Oct 2023. When I renewed, I was told by the agent that I only had to pay the cancellation charge if I switched from Roger to any other service, and if I am leaving Canada, then since the services will not be ...

Internet and TV Not Working

It's been over 4 weeks without internet and TV. Rogers did an 'upgrade' and nothing has worked since then. Get your act together!!!       ***Edited Labels***

kenner10 by I've been around
  • 90 Views
  • 1 replies
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Home Internet without a Gateway got disconnected

Hello community,  I've recently moved my services back to Rogers. This time, they give me a big box called GATEWAY. Since I have my devices [3rd party] set up running for years without issue and I do not want to copy my dhcp table form my current rou...

omegagusto by I've been here awhile
  • 82 Views
  • 1 replies
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Resolved! Thunderbird for Rogers Email?

Hello, does anyone know if Thunderbird can be used to receive and send @rogers.com email? If so, does anyone know how I would setup Thunderbird for my Rogers email? Thanks in advance for your suggestions.

chdiamo1 by I'm a reliable contributor
  • 864 Views
  • 9 replies
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Resolved! Recurring latency and packetloss (often 100%)

I am in Richmond HIll (L4C) and I recently switched from Fido to Rogers and since the switch there's been packet loss and latency issues. The latency and packetloss will sporadically occur the day; it's worse in the afternoon/night, but some mornings...

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PB99 by I plan to stick around
  • 651 Views
  • 11 replies
  • 0 likes

XB6 for 1.5 G service

I just got upgraded to 1.5GB but the tech said not to bother getting a newer modem.  He said my computer, a new’ish, macBookPro would not support anything over 1GB.  So I still have the XB6. Should I not get the XB7 or even the XB8.  Why not get the ...

alsys by I've been here awhile
  • 107 Views
  • 3 replies
  • 0 likes

Resolved! Enabling DMZ

Hello, This should be fairly straightforward, tell me what I'm doing wrong?Find my WANIP address using whatismyip.com (done)Open Ignite HomeConnect --> Connect --> View WiFi equipment --> advanced settings --> DMZ --> Select enable (done)Provide IP a...

dbutcher2 by I'm here a lot
  • 4454 Views
  • 8 replies
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Resolved! Xfinity app for router configuration is a terrible idea

I just recently upgraded from the legacy Internet 300 plan to the newer Xfinity 1G plan which, in order to facilitate the increased upload/download speeds, came with new router hardware.   I want to say that whomever it was that decided a phone app s...

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Llethander by I've been here awhile
  • 1306 Views
  • 12 replies
  • 3 likes

Nokia fastmile connecting with xbox for gaming

I just set up my fastmile. Speed and everything seems fine, but when I connect my xbox it says NAT type: Moderate and UPnP not successful. Anyone know how to fix it ? I can't play online it just disconnects and speed is really slow. Thanks   **Labels...

gruevlock24 by I've been here awhile
  • 801 Views
  • 3 replies
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Resolved! Wi-Fi Home Network Not Visible

  For some reason my home wi-fi network is not visible when the list of available networks is searched on my devices. It can be accessed using the "OTHER" tab and manually inputting the network name and password. Part of the problem is sometimes the...

Rogers IPV6 service not working

Hi all, IPV6 seems not available for my internet, I can see IPV6 address on gateway, but when I try https://ipv6-test.com/, shows no ipv6 supported. I am currently not on bridge mode and not set up any fancy setting. Can anyone help me? I have tried ...