Activation Issue

[malandan]

New customer

Received modem Sat

Couldnt setup

chat Sunday 9am

tells me my account is stuck

opens a ticket

says 24hrs

will receive a text messag

Its now Tuesday 8pm

well over 50hrs

Still cant activate modem

Tried to chat with support online

Have been in queue position 2 for over an hour

Been bounced around from department to department

I am going back to Bell

***Edited Labels***

[RogersMoin]

Hello, @malandan.

Thank you for joining our Community and sharing your Internet service activation experience. I understand how frustrating it must be to face such delays and difficulties activating your modem.

We can gladly check the status of the ticket opened on Sunday morning to understand why the activation is still pending. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

We appreciate your patience.

Regards,

RogersMoin