I placed my order for Internet on April 17th, and as of today April 23, the modem still hasn't been shipped. Is this normal? The person I chatted with to help me place the order made it seem like I could have recieved the modem last weekend. **L...
Hi im messaging u guys today to tell you that my ps5 cannot connect to your network it keeps saying failed to connect to internet, this is the error message i keep receiving : cant connect to internet, your internet service provider or your router mi...
I recently switched to Xfinity TV. I have three boxes. One is hardwired, and the other two are on wifi. I have my own 3 node mesh network using a different SSID than the Ignite Gateway. One of the nodes is hardwired to improve it's signal qualit...
I am trying to access some website but I am not able to access is when connected to the Roger Xfinity Ignite Gateway Wi-Fi network. I can access the same site using the mobile data but not able to use that website when connected to the Wi-Fi Gateway...
We had a technician upgrade my modem today, from generation 1 to 3. They didn't reactivate the three (gen 1) pods I have, but I did so when they left. Should they have upgraded those pods too? Will the old pods support all three bands? The three ...
Since the Xfinity change over I still can't use the Xfinity app to test my gateway's speed. Every time I try it times out after a couple of minutes. Prior to the changeover the old Excite app did work with the Gateway. Anyone else having the same iss...
What does this message mean? Showing up in the Midem event log every time my internet goes down?rogers modem event "[Wifi][7711]: Wifi VAP is set to down" ***Edited Labels***
We upgraded to Xfinity TV a couple of weeks ago. Currently on 500 down/200 up package. All good except today we noticed the TV freezing and slow wifi connection from a laptop less than 1 foot from the modem. Ran tests through the Xfinity app and ke...
Having just switched from Bell to Rogers has been quite the disappointment, I was sold on the idea that I would receive 2.5Gbps internet speed, while connected to the LAN ports, however I was beyond shocked that the XB8 Gen 3 modem has only one 2.5Gb...
I just got a Xfinity fibre (well cable...) modem on a 2g plan. It in bridge mode and I get 1g down. I realize it is UP TO 2g however only getting half is a little much.Anyone else faced this?Thanks, Bj ***Edited Labels***
We've had the older Rogers 500MB package for a few years now. A few months ago when the Xfinity conversion happened we got an offer to switch to the 1GB plan, then just this week got another offer to switch to the Xfinity Pro 2G plan. I have done mul...
I just recently upgraded from the legacy Internet 300 plan to the newer Xfinity 1G plan which, in order to facilitate the increased upload/download speeds, came with new router hardware. I want to say that whomever it was that decided a phone app s...
New customer Received modem Sat Couldnt setup chat Sunday 9am tells me my account is stuck opens a ticket says 24hrs will receive a text messag Its now Tuesday 8pm well over 50hrs Still cant activate modem Tried to chat with support online Have been ...
I apologize if this was previously asked, I searched but couldn't find it. How can I tell what Rogers Xfinity Gateway Generation I have? Specifically I'm trying to find out which wifi standard is being used (2, 4 or 5?) The modem is fairly old so I ...
Hi. I have a Rogers xfinity gateway (gen 2 i think) modem. So i've had this one black coax cord for like 2-3 years now and recently for months now i've been having constant lag and spike issues (and as month go by this speed issue gets worse and wor...
I play on my PC and i’m directly connected to my router via ethernet. I am constantly experiencing insane packet loss and my ping would shoot up like crazy. Game is practically unplayable for me since I play on the competitive side. Why does Rogers s...
This modem does not support Guest Network, which is disappointing for a Gen3 modem. Even the older modems had this option and ability of creating a Guest network. **Labels Updated**
I have been having issues on and off since installing my 2.5 GB internet outside Hagersville. It seems to resolve itself, and lately, I have been seeing connectivity and unstable bandwidth issues while doing Zoom meetings, which I started a week ago...
This is a real issue with your new modems which do not allow devices like DENON 1713 to log into network once it has a 192.0.0.0 address format instead the new 10.0.0.0 At least I am seeking help from other users who potentially have fixed it with...
Hi, I recently installed a pod to boost the signal from my modem to the living room where I have my TV. Initially I got 3 bars TV box strength, then it settled to 2 & now it's back to 1. When I conduct the signal strength test (in the living room) ...