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Certain US Channels Unavailable At Cottage

I have ignite at home along with 500/500 Rogers internet. All is good. I have a cottage and have Ignite on my computer. When I try to watch certain US channels I get a message that they're not available and that I have to be on my home Rogers interne...

optiworker by I've been here awhile
  • 2143 Views
  • 4 replies
  • 0 likes

Resolved! Fairchild TV East (Channel 36) in Ignite TV always zoom

I just switched to Ignite TV and have an annoying problem. Fairchild TV is not a HD channel so I watch it with TV box setting “Auto Zoom”None. I don’t want zooming because it will make the picture “un-natural”. After switching to Ignite TV and settin...

kklee by I plan to stick around
  • 10987 Views
  • 57 replies
  • 0 likes

Ignite TV | Youtube App | Back button not exiting playing video

Tried to start YouTube about an hour ago, and I got a message around "we're having problems with this app", or something similar. Attempted to launch it a few minutes later, and it started successfully.    However, assuming an update was made to the ...

robtoe by I'm a reliable contributor
  • 11156 Views
  • 66 replies
  • 1 likes

Unable to connect Ignite TV service to Plasma TV

Hi, I just converted to Ignite TV and the tech dropped off 3 tv boxes. I tried to hook one up to my 15 year old Pioneer Plasma TV (PDP-5060HD) that has its own media receiver box (which is the only way to connect to the TV panel through the Pioneer r...

Ignite TV Self Installation Options

i am a existing rogers customer and as  have  coda modem and older rogers tv boxes was looking to switch packages. was looking at ignite popular bundle. i contacted  rogers and inquired about  doing a self install to save on the 150 install fee. the ...

slagheap by I've been here awhile
  • 8915 Views
  • 32 replies
  • 0 likes

Resolved! Power On Pin as Opposed to Parental Control PIN

Hello Everyone:   i hope someone reads this and responds. I've been looking for the feature that would allow a pin to be input to access the rogers ignite service. I have TV boxes that I want to lock out unless a PIN is provided. I've looked at the p...

Codexman1 by I've been here awhile
  • 1199 Views
  • 2 replies
  • 0 likes

Resolved! Favourites Channels View - STB vs Ignite TV App

favourites bug?   Some of the channels I add as a Favourite from the "Guide/ Free to Me" list do not appear under the "Guide/Favourite Channels" list.  Most of the one's I have added appear but a few don't strangely.  I have tried to reboot the box a...

geophyzz by I'm here a lot
  • 4596 Views
  • 9 replies
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Resolved! Audio but no Video Ignite Box

Lately on both boxes, they have started with audio, but no video. It just sits there with the three white dots on the black screen saying welcome. Reset fixes it, bit this did not happen in the past. Any idea what is causing this?       ***Edited Lab...

Grwebster by I plan to stick around
  • 7218 Views
  • 12 replies
  • 0 likes

Resolved! Spanish Theme Pack Promo

Hi, I'm looking at the Spanish Popular Package on the website (MyRogers section), it says there's a 12 months 50% off promo.  I see a price at 20$/month.  It's not striked through with a rebated price, so i'm not sure, would it be 10$ a month after t...

stefer009 by I plan to stick around
  • 3935 Views
  • 3 replies
  • 0 likes

Ignite TV Connection Error Codes: RDK-03087 and RDK-03117

Every day since I got Ignite T V it has lost the connection at least 4 time a day, it's been over a month now. It displays an error code RDK03087 and RDK03117. I have searched the internet and can't find anything other that the Gateway modem is from ...

pboc by I'm here a lot
  • 17931 Views
  • 19 replies
  • 0 likes

Ignite TV Yellow/Green Screen issue on RCA TV

Xi6-T ignite box-how to access video settings   I have the Ignite box Xi6-T which a tech installed today, swapping out the old box because my RCA 4K tv only displayed a green screen & no sound. It worked great when he installed it about 4 hrs ago, bu...

scouternorm by I plan to stick around
  • 12480 Views
  • 81 replies
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Resolved! Tv box (xi6-t) reports weak signal

HiI just updated to ignite tv and both tv boxes (living room and bedroom) report “weak signal” although I do notice excellent at times but mostly weak. I’m not getting any lags or cutouts but wonder if a weak signal would impact HD quality. I have th...

Dean604 by I plan to stick around
  • 3828 Views
  • 3 replies
  • 0 likes

Resolved! Voice Commands can Reveal Wi-Fi Password - Possible Security Risk

The new screen saver on Ignite gives users the option to press the microphone button and ask for the wi-fi password. There are no controls, no authentication required. Anyone with access to the remote can get access to the wi-fi password. How is this...

MHoffman by I've been here awhile
  • 4251 Views
  • 9 replies
  • 1 likes

Resolved! Number of Ignite TV Boxes Affect Overall Internet Speed?

Sorry if this is a duplicate, I tried doing a search on the subject but didn't find the answer.   Can you advise if the Ignite TV service (looking at 4 Ignite boxes installed) will affect the overall internet speed?  I currently have 1Gbps internet s...

Feejai by I plan to stick around
  • 4731 Views
  • 6 replies
  • 0 likes

Ideal Signal levels for Ignite TV

I just wanted to know what the ideal signal levels should be for Downstream and Upstream SNR, Power Level.  This article gave me some ideas but I figure I rather ask the experts at Rogers: https://pickmymodem.com/signal-levels-docsis-3-03-1-cable-mod...

Alex4161 by I'm a senior contributor
  • 3900 Views
  • 9 replies
  • 0 likes

Resolved! Xi6a- Multiple bluetooth headphones connected simultaneously

HelloI'm looking to find a way to be able to have both my kids listen to a movie using bluetooth headphones connected to the Xi6a ignite tv box. Problem is I can only get one paired at a time. Is there a way to have multiple headphones connected and ...

Dopps by I've been here awhile
  • 1499 Views
  • 2 replies
  • 0 likes

Resolved! Arris XB6 Ethernet Ports - Are they Split

Like a ton of people are doing the over the past few weeks, I am rebuilding my entire home network to add needed performance to sustain the load of three teenagers (social, gaming, online learning, Gsuite) and two parents (zoom, webex, Teams, skype, ...

mizzoni by I've been here awhile
  • 7462 Views
  • 10 replies
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Resolved! Renaming an Ignite TV box

Our Ignite tv boxes had to be relocated to different rooms & I'd like to rename them on my app. There doesn’t seem to be a way to do that....?     **Labels Added**

jdcee by I've been here awhile
  • 1498 Views
  • 2 replies
  • 0 likes

Resolved! "EHD" Samsung TV - Ignite TV Compatibility Issue

So I have a TV that was stuck in the middle of the HD revolution.  To be clear, this samsung has HDMI inputs and worked fine with our last cable box.     Also to clear other possibilities, I have a 4k TV directly beside it that I tested and it works,...

fatman by I'm here a lot
  • 3735 Views
  • 19 replies
  • 0 likes

Resolved! XB6 Modem blocking Apple downloads and updates on my iPad

I came across an interesting issue with the XB6 this morning.  I tried to update some apps and do an Apple update on my iPad and when I click the update, it just sits there at requesting.  I am able to browse the web so I know I am connected.   Looki...

Alex4161 by I'm a senior contributor
  • 1590 Views
  • 3 replies
  • 0 likes