Continuous issues with free to me guide. A year ago we called Rogers to
say we have channels that when chosen say we need to subscribe to the
channel. First representative said that we were doing it wrong and that
its a perk to know these other chann...
Well that was a pretty safe bet.Rogers services still not working. But
don't worry the data that I am using while my wifi is down Will Not be
covered by rogers even though this is a rogers system issue.I have heard
this issue is being escalated way t...
All Rogers services now do not work.Each time I call I am on the phone
for an average of 1.5 hours with no resolution. I have talked with
ignite concierge, no help but repeating myself and hearing we'll get
that fixed for you. An especially disappoin...
Same rogers agent just came back on the call to ask me which department
i wanted to be transferred to.... cancellation or next level customer
service. I have been trying tirelessly to get this resolved and now have
to wait longer in que because this ...
update... March 10, now i have been on the phone for over an hour with
no resolution. transferred to 4 different departments now and the last
person has informed me that I am going to customer service and is a 45
minute wait. lets check the timeline ...
New update..... received a text saying the issue i was having is now
fixed. This couldn't be further from the truth. Still missing channels 1
- 17 and other channels that should be available to me. Whats going on