Some iPhone Apps Not Connecting to Ignite Home Internet
iPhone11 - using apps like Spotify, Snapchat, Tiktok won’t connect to wifi even though phone is connected to ignite wifi and other apps like Instagram work fine! If I connect my phone to another wifi (friends phone hotspot), everything works fine. If I used my own data, everything works fine.
But for some reason when I connect to my home network, many of the apps stop working.
Have you previously set up any parental controls using the Ignite WiFi Hub app?
If you have not already, please attempt a factory reset of the modem. You can find the steps listed here. You can use the Ignite WiFi hub app to set up your modem again using the same WiFi network name and password so all of your devices reconnect automatically.
Let us know if issues are persistent after attempting to factory reset the modem.