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Two types of audio loss on two boxes

We moved to IgniteTV in January and things have been good until recently and we started to experience some audio losses on both our IgniteTV boxes.   On one of the boxes, when watching recorded content, we sometimes lose audio altogether. The fix for...

chank by I plan to stick around
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Resolved! Accessing Ignite TV While in the U.S

I am in the US and cannot use Ignite TV even with a VPN. What seems to be the problem?We have a friend who can get all of their Bell programs. It seems to me that Rogers is a poor choice.   **Labels Added**    

gcg by I've been here awhile
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We can't record series from Global channel 3

I went to the Guide, Channel 3 Global / next Tuesday / 8pm / to record series = 9-1-1- and NCIS HawaiiWent to the record  Options= / All Episodes / New Episodes Only / Channel= GLOB Only (the rest of menu I left as is) / Confirm / YOUR recoding is se...

M_Dal by I've been here awhile
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Resolved! Ignite TV - How to stop and save a currently taping show?

I’m taping a show (Olympics) but want to stop it & save what’s been taped so far. Only option I can find is to stop taping and cancel/delete!Not liking the features on Ignite TV.       ***Edited Labels***

hjjjjj1 by I've been here awhile
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Resolved! Ignite Closed Captioning Mess

If you call up the Guide, or Info, etc. Closed Captioning will keep running over top of it making it impossible to read either. Closed Captioning should of course stop/disappear when bringing up any other text.    Does anyone else not experience this...

Johnrc123 by I plan to stick around
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Resolved! IgniteTV "Zombie" Recordings, Where are they kept?

I just got IgniteTV installed so I'll probably have a few questions in the next while, even though I've been keeping up with most of the IgniteTV posts.   On Digital Cable I could see "Zombie" recordings in my tile list at the bottom. These are recor...

57 by Resident Expert
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Resolved! Recording stop times - 30 minutes max?

I noticed today that when setting a recording, we can no longer set the stop time to be more than 30 minutes. Why is that? When I tape a sporting event, like F1, many times they run overtime. With the Next box we could schedule for up to 3 hours over...

Resolved! Question about using the Ignite Remote

So with the old digital setup and remote, I could punch in the numbers of the channel I wanted, wait a few seconds, and it would switch to that channel.  This new remote doesn't do that, it will sit there until I press the OK button.  Is there someth...

RyeEncoke by I plan to stick around
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Ignite: Is There any Privacy?

I've resisted switching to Ignite because unlike cable, Rogers keeps a record of what you watch on Ignite. I've called Rogers several times to find out what the privacy policy is - what they do with that information and whether they sell it to third ...

doughty by I'm here a lot
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  • 7 replies
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Resolved! Set up questions for Ignite package with TV and Internet (going from old Grand-father VIP packages)

Hi - I am considering moving from the grand-father VIP TV package plus 500D Internet), I am hoping someone can help here as I have a couple of on-line chats with tech support and I do not receive clear answers- more of sales pitch. Here is my set up:...

Ignite tv scheduled recordings

My list of scheduled recordings mysteriously disappears. I call in for tech-support, they refresh all my boxes, and maybe a half an hour to an hour later they mysteriously show up. They keep saying it’s a Tech glitch but it’s happened a few times alr...

Bonnie1234 by I plan to stick around
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Indicator light on Ignite TV

there is a white light on the Ignite TV WiFi Box. Sometimes it is on, Other times it is off.  Cannot find an explanation of what this means.       ***Added Labels***