Roku streaming stick not connecting to Ignite

[WR4]

I recently switched from another carrier to Ignite. I can’t seem to get my Roku stick to connect with the internet now. Any suggestions would be appreciated.

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[RogersRahul]

Greetings @WR4,

Welcome to the Rogers Community Forums!

I hope you're enjoying your new Ignite services and thank you for bringing this to our attention. We'd be happy to investigate this further for you.

When did this first start happening, was it working well for a period before this began? Are you using any third-party router or extenders? Do you see your WiFi name listed on the Roku setup screen?

We look forward to hearing from you.

RogersRahul

[WR4 · Accepted solution]

Hi. Thx for your response. I ended up calling tech support and we got it working by restarting Gateway and changing my password. 🙂