Rogers Ignite WIFI Modem (Gen 3) Modem keeps randomly restarting.

[NexusJay]

I’ve had all the outside lines replaced. From the pole to the house, and from the house to the modem. All new wires, and a brand new modem installed and I am still having issues with signal dropping out and the modem resetting randomly. I have had multiple techs out here and multiple calls to tech support. Any ideas?

***EDITED LABELS***

[RogersTony]

Hello, @NexusJay 

Welcome to the Rogers Community Forums!

I can imagine how frustrating it is to deal with an intermittent  connection. We'll need a few details before we can assist you.

• Are you a GPON customer or is your connection via coax?
• What colour is the LEDs on the modem when the connection is down?
• How is the modem connected to power? Are you connecting via a power bar/surge protector or directly to the power socket?

We look forward to hearing from you.

RogersTony

[NexusJay]

The modem LED flashes amber, then green, then white. The modem is connected directly to the wall power socket.

[RogersTony]

Thanks for those details. 

We'd like to review the technician notes and run some tests on our end to see what could be the cause of the connection drops you are experiencing.

Please send a private message to @CommunityHelps so we can gather your info and get started. Not familiar with our private messaging system? No worries, click here.

We look forward to hearing from you.

RogersTony