Just to point out, when you indicated that years ago, your phone kept working. That's because it was powered by the power systems located at the Central Offices. So, even if you didn't have power, your phone kept working.
That has changed. Bell is also pushing their customers to IP phone technology thru their fibre optic system. So, that means that the Optical Network Terminal requires power to convert the fibre data to ethernet or wifi. No power, no internet.
Same for Rogers IP systems. No power, no internet, tv or telephone.
The days of copper cabled telephones is long gone in North America. This isn't just a Canadian issue.
Since service was restored channels cut out every 30 secs then error message stating to retry channel or try later. Happens on every channel. Already unplugged/ rebooted several times. Doesn't correct issue.
As far as watching recorded shows/ movies
Some aren't able to load abd those that do work fine.
Very frustrating to have service back but not at all working properly.
Same here (Toronto). Tried hard resetting and soft resetting my units, no difference. They spend time on the Welcome screen, and only a select number of channels do eventually load but not without audio cuts. The rest of my channels are all black screen and not available.
Yup, its all about money. Most likely about the recurring maintenance costs to keep copper systems up and running. Switching to fibre saves a bundle of money. That doesn't mean that your rates go down, just that the company that you're using keeps more of that money instead of spending it on maintenance costs.
Same issue in Brantford - frustrating, cannot log in on mobile pages do not load or take forever, on laptop or watch the TV on ignite. Reboot modem multiple times and you get either channel not a available or if you get one it has sound in and out and black screen. Not restored here !!!!
I am done with Rogers going to get Bell back again, talked me into this upgrade to ignite and its been nothing but problems on the best day. VPN tunnel drops when working remote and this outage is a disaster to make it public you restored services and nothing working right at all - LOL! Speed is terrible like slow mooooo...
Same here this is a big problem come Monday morning when people try to get connected to work remote. I called Rogers and due to high call volume they said cannot take your call now! what kind of customer service is this when the provider does not acknowledge the truth on status of restore.... why announce a restore when it still does not work
I have the old style PVR and cable boxes. I had several channels working but no cell service and no landline internet yesterday up until 7 pm tonight. Most of our tv channels have stopped working today. It costs me more for old style cable as Rogers eliminated decent promotions that bring prices any where near fair market value. The internet in my neighborhood has been bad off and on for over a decade. Rogers own maintenance tech told me not to upgrade tv to ignite. I don't want cable shows to eat into over all bandwidth that is limited at times. Our internet goes out several times a year in this neighborhood, but we usually still have TV. I regret bundling my phone with Rogers as the savings are minimal and when I was with another carrier I still was able to use calls and mobile internet when Rogers services were down. I called today and waited for a supervisor for 2 hours to beg for more mobile data to use that while Rogers fixed their problem. They instead argued with me, did not listen and kept trying to get me to upgrade my plan instead. Worst company I have ever dealt with in my 46 years on earth.