Ignite TV Issues

[User2611]

I was forced to get Ignite a few months ago and I have had nothing but issues with it. When watching sports it is slow, it freezes, the video quality is NOT the advertised 4K but more like 4 bytes! So many times it gets kicked off from no internet or the program won’t load or is lost and not available. Why do we have to pay for this, that is forced on us???? 

***Edited Labels***

[RogersMoin]

Hello, @User2611.

Thank you for sharing your Ignite TV experience, and welcome to our Community!

The video freezing or the subpar video quality can impede the sports viewing experience. Is it happening on TSN4? We are tracking a recent issue with TSN4.

More info can help us isolate the root cause of the issue:

• How's the experience with non-sports channels? 
• Do you have more than one Ignite Entertainment box? 
• Where is the modem located?
• How's the Internet/WiFi working for you? 

We look forward to hearing from you!

Cheers,

RogersMoin

[Bre1]

I’m so tired of all these cable outages when is Rogers gonna get their act together and actually fix the problem

[RogersCorey]

Hello @Bre1!

Are you still experiencing a service outage today?

If so, I'd like to look into this matter for you. Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey