Canadian news package not available in my channels lineup

[Sam_Ng]

My Canadian news can't be accesses from my my TV. Case id C1995xxxxxx

***Added Labels***

[RogersMoin]

Hello, @Sam_Ng.

Thank you for posting your concern, and welcome to our Community!

We appreciate your participation in our Community and want to ensure you have a seamless experience with your subscribed channels. Not being able to access subscribed channels can be frustrating; has the issue been resolved since you posted here?

If not, we can follow up with your case; please send @CommunityHelps a private message. You can find details about our private messaging in this blog.

Cheers,

RogersMoin