Dear Rogers Customer Care Team, I am reaching out again to request the immediate and complete cancellation of my Rogers account. I arrived in Canada on September 6, 2024, to pursue my studies at George Brown College. Before my arrival, my consult...
Incoming calls on my bill how can i view them?
I was a long time Shaw customer. When I had an issue or question I could chat with a live agent within several minutes and when I called in, I had an option of a call back or wait for about an hour. Unfortunately Rogers Chat with a live agent means...
I no longer want to receive paper invoices in the mail. How do I make them stop?
Where do I start... I'm on call/chat # 6 and close to 5 hours into this debacle with still no resolution regarding incorrect charges that both Rogers customer service and credit department have confirmed are supposed to be credited to my account. B...
2 weeks ago, I made a large bill payment of several thousand dollars thinking I was paying off my credit card bill, but accidentally sent the money to my old Rogers account which is no longer active. My bank statement clearly shows that I’ve made the...
My 2 year contract is over and I returned my 6 phones to the Rogers store at Newman. But I was charged for the phone price. What should I do?Rogers store ask make photo with phone I have all 6 phones return paper photo ***Added Labels***
Phone was in Canada and billed for roam like home. Rep kept saying have information in front of me. Would not look at fact that in other area if data would show that phone was being used in Canada and my home town on days in question. Shouldnt be wor...
Why have they blocked me from entering on the online Chat feature? I see the transcript but I have a green "do not" icon. Should I be talking to Bell about Pure Fibre?
I used to get an email thanking me for my bill payment and havent been getting them lately. When I log in it shows the bill has been payed. Its not a big deal, but it was nice to get the confirmation of payment recieved.
I got charged on 5 days for roaming on Dec 11,18,19,21 and January 4th. I spoked to a representative on the chatting function and they explained that I was able to see my usages to see why i got billed. I know that I did indeed used data roaming on t...
Before I bought my new cellphone in November 2024 twice I asked Rogers retention if they had a plan for seniors. Once on phone and once at their store -both times they said no.I bought a new cellphone but I had to change my data plan (it was an infin...
I'm being billed $192.00 per month by Shaw and $198.48 by Rogers. My total bill for Internet and phone is almost $500.00 a month. I'm retired. I can't afford this. Shaw says my account has a credit of $600.00 but nobody can tell me a) why I'm stil...
So Rogers cancelled the" Pay As You Go " feature for cell phone users forcing us to register our phones on a Local Long distance plan for only $11 a month. As Wonderful as the initial deal was, for November`s Bill we paid our usual Residential Plan ...
I am very, very upset at this company for misleading and dishonest practices when calling new customers. This is a very long story, but I will make it short. I received a phone call from someone working for Rogers; I was told I was being offered a re...
without waiting online or phone for the answer, can I get my old Roger’s phone number I had for 20 plus years? I am a current Roger’s member, I believe the Number is available, but get mixed information if this is possible.
Anyone else not getting their Auto-Pay discount applied?Black Friday promotion: $45, but it's really $55 and only brought down to $45 when you sign up to auto-pay your bill. I called customer service, and they stated we only get it after the second m...
My phone to be returned is stuck in the postal strike. I received a text saying in 14 days I will be cut off if I don't pay for the phone. Ok, I called and was told I need to call back closer to the cut off date and hopefully the phone will be releas...
Sold our business property with a Rogers tower in place at the end of 2022.Rogers was in communication with the new owner, yet we recently received a payment for the lease?Please advise.
I need some help.I recently started at a company that has a Epp, program with rogers. I was already a customer, so I went on to the Epp site to see what deals they had. I had to verify my identity using my company email and personal rogers account.Af...
