Billing and Account Discussions
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Random roaming charges

I got charged on 5 days for roaming on Dec 11,18,19,21 and January 4th. I spoked to a representative on the chatting function and they explained that I was able to see my usages to see why i got billed. I know that I did indeed used data roaming on t...

baconcat123 by I've been here awhile
  • 476 Views
  • 5 replies
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Rogers Wireless Plan for seniors

Before I bought my new cellphone in November 2024 twice I asked Rogers retention if they had a plan for seniors. Once on phone and once at their store -both times they said no.I bought a new cellphone but I had to change my data plan (it was an infin...

swakee by I've been around
  • 373 Views
  • 1 replies
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Why are both Rogers and Shaw billing me?

I'm being billed $192.00 per month by Shaw and $198.48 by Rogers. My total bill for Internet and phone is almost $500.00 a month.  I'm retired.  I can't afford this.  Shaw says my account has a credit of $600.00 but nobody can tell me a) why I'm stil...

Laura991 by I've been around
  • 283 Views
  • 1 replies
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Resolved! Failing to disclose information

So Rogers cancelled the" Pay As You Go " feature for cell phone users forcing us to register our phones on a Local Long distance plan for only $11 a month. As Wonderful as the initial deal was, for November`s Bill we paid  our usual Residential Plan ...

Ojibwe by I plan to stick around
  • 633 Views
  • 3 replies
  • 0 likes

Misleading phone calls

I am very, very upset at this company for misleading and dishonest practices when calling new customers. This is a very long story, but I will make it short. I received a phone call from someone working for Rogers; I was told I was being offered a re...

velazque by I've been here awhile
  • 609 Views
  • 5 replies
  • 0 likes

Resolved! Old number from rogers

without waiting online or phone for the answer, can I get my old Roger’s phone number I had for 20 plus years? I am a current Roger’s member, I believe the Number is available, but get mixed information if this is possible.

EPP Charge

I need some help.I recently started at a company that has a Epp, program with rogers. I was already a customer, so I went on to the Epp site to see what deals they had. I had to verify my identity using my company email and personal rogers account.Af...

non sense charge

I was charged $4.25 for a 5-second call for a Canadian area code. I received the call, then called back, only to hang up as soon as I realized it wasn't a live person. Rogers' response, claiming I should have checked the number, is unreasonable—how c...

tarekelc by I've been around
  • 539 Views
  • 1 replies
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Prepaid billing

I have recently signed up for online prepay billing through my bank account. It brought my bill down to $167 and change so that's what I set up on my bank's end to pay every month. The bills are inconsistent with the amount that I owe each month and ...

Get With the Times ....

I have now been on hold for 1 hour and 37 minutes while they tell me "they are experiencing heavier than usual call volumes" (at 130pm (PST) on a Friday afternoon).  How can they be having heavier call volumes unless Canada is full of morons (like me...

Alternate contact number

My daughter used my contact number as an alternate number. I keep getting 3-4 phone calls a day regarding her overdue bill. I have called in 2 times now first time lady told me it was removed and second time which was today I was told she would have ...

Milze by I've been around
  • 629 Views
  • 2 replies
  • 0 likes

Billing Delays?

Hello, I usually get my bill on 2nd or 3rd of every month but when I logged in to "MyRogers", there was no September bill.  It's already 17th and the payment due is 24th I believe.  How can I get my bill? Thank you.

Marie03 by I've been around
  • 2056 Views
  • 9 replies
  • 0 likes