Our Rogers bill for February 2025 arrived today, and the monthly fee for our wireless plan has increased by $3.50 for each line. We had a two-year agreement, which expired five of six months ago. Can Rogers just hike the cost of a plan anytime it wan...
After spending much time on the phone with Rogers representatives and having several agree with me, none are in a position to correct the issue and one of them informed me about this forum as a way to "get eyes on the issue".To keep this short and to...
How do I get this 5G Infinite Premium + Travel plan that includes 64 countries without roaming charges?Why is it not available to all customers?
I just got the Roger’s cc and it comes with 5 roaming days a yearI just landed in Mexico and got a text snout roaming charges? *Added Labels*
Hi there, I am assisting a friend of mine who is also on the Rogers network. The account she has is an RPP account. We were informed that if a price plan change is done at the store, there will be a fee. The agents also warned that if we were to comp...
Hi - Can anyone help me escalate this issue?I cancelled my service before the end of the term of the promotion date and now I have gotten billed for the next month. I already have returned my equipment but the individuals I am calling can only say th...
I’m extremely frustrated with the lack of notifications for long-distance calls with Rogers. Recently, I made several calls to airline numbers that I thought were toll-free, only to find unexpected long-distance charges on my bill. Not once did Roge...
Dear Rogers Customer Care Team, I am reaching out again to request the immediate and complete cancellation of my Rogers account. I arrived in Canada on September 6, 2024, to pursue my studies at George Brown College. Before my arrival, my consult...
Incoming calls on my bill how can i view them?
I was a long time Shaw customer. When I had an issue or question I could chat with a live agent within several minutes and when I called in, I had an option of a call back or wait for about an hour. Unfortunately Rogers Chat with a live agent means...
I no longer want to receive paper invoices in the mail. How do I make them stop?
Where do I start... I'm on call/chat # 6 and close to 5 hours into this debacle with still no resolution regarding incorrect charges that both Rogers customer service and credit department have confirmed are supposed to be credited to my account. B...
2 weeks ago, I made a large bill payment of several thousand dollars thinking I was paying off my credit card bill, but accidentally sent the money to my old Rogers account which is no longer active. My bank statement clearly shows that I’ve made the...
My 2 year contract is over and I returned my 6 phones to the Rogers store at Newman. But I was charged for the phone price. What should I do?Rogers store ask make photo with phone I have all 6 phones return paper photo ***Added Labels***
Phone was in Canada and billed for roam like home. Rep kept saying have information in front of me. Would not look at fact that in other area if data would show that phone was being used in Canada and my home town on days in question. Shouldnt be wor...
Why have they blocked me from entering on the online Chat feature? I see the transcript but I have a green "do not" icon. Should I be talking to Bell about Pure Fibre?
I used to get an email thanking me for my bill payment and havent been getting them lately. When I log in it shows the bill has been payed. Its not a big deal, but it was nice to get the confirmation of payment recieved.
I got charged on 5 days for roaming on Dec 11,18,19,21 and January 4th. I spoked to a representative on the chatting function and they explained that I was able to see my usages to see why i got billed. I know that I did indeed used data roaming on t...
Before I bought my new cellphone in November 2024 twice I asked Rogers retention if they had a plan for seniors. Once on phone and once at their store -both times they said no.I bought a new cellphone but I had to change my data plan (it was an infin...
I'm being billed $192.00 per month by Shaw and $198.48 by Rogers. My total bill for Internet and phone is almost $500.00 a month. I'm retired. I can't afford this. Shaw says my account has a credit of $600.00 but nobody can tell me a) why I'm stil...
