I wanna say a huge thanks to the rogers agent Bharti from Novia Scotia, Who helped me break down my bill and figure out how much a month it would come out too. He also did some digging and noticed that i was supposed to be getting $15 off since Novem...
Did you know that Rogers has decided Dominica Republic is not an International destination. After checking with the Rogers office that Dominica Republic texting and calls were included in my plan, Rogers charged roaming charges. Rogers said that it i...
Everytime I called Rogers to speak to an agent they would end up sending me a new modem and a tv bov then attach a new account to my name. They also say that I have 3 cell phones which I do not, my cell phone is through Bell. Oh and the email address...
I originally opened an account for a cell plan and later transferred it to my cousin. The provider updated the account with her name and card information, making her the primary account holder. However, because the agent didn’t know how to remove me ...
We have a Shaw internet account in my husband's name and Rogers mobility accounts in my name. I am wanting to renew my internet plan and I am unable to do so with a discount for having multiple products, as the account names are different. Shaw inter...
Our Rogers bill for February 2025 arrived today, and the monthly fee for our wireless plan has increased by $3.50 for each line. We had a two-year agreement, which expired five of six months ago. Can Rogers just hike the cost of a plan anytime it wan...
An additional payment appeared on my account, I wanted to find out about it and called support, after selecting the option to connect to a specialist, the phone conversation ended, as well as with the chat on the website. When I select another menu i...
I made payment arrangements on my account and thought I had selected the single instalment but I actually selected the 2 instalments. So I thought I had till the 2nd date to pay the outstanding bill (payday) but my first instalment is due tomorrow. I...
I am unable to access a running total for my monthly bill. Charges are only available when the bill is issues. Specific concern. On my bill I was charged roaming for days when I did not ask for it or authorize it. Any ideas?
After spending much time on the phone with Rogers representatives and having several agree with me, none are in a position to correct the issue and one of them informed me about this forum as a way to "get eyes on the issue".To keep this short and to...
How do I get this 5G Infinite Premium + Travel plan that includes 64 countries without roaming charges?Why is it not available to all customers?
I just got the Roger’s cc and it comes with 5 roaming days a yearI just landed in Mexico and got a text snout roaming charges? *Added Labels*
Hi there, I am assisting a friend of mine who is also on the Rogers network. The account she has is an RPP account. We were informed that if a price plan change is done at the store, there will be a fee. The agents also warned that if we were to comp...
Hi - Can anyone help me escalate this issue?I cancelled my service before the end of the term of the promotion date and now I have gotten billed for the next month. I already have returned my equipment but the individuals I am calling can only say th...
I’m extremely frustrated with the lack of notifications for long-distance calls with Rogers. Recently, I made several calls to airline numbers that I thought were toll-free, only to find unexpected long-distance charges on my bill. Not once did Roge...
Dear Rogers Customer Care Team, I am reaching out again to request the immediate and complete cancellation of my Rogers account. I arrived in Canada on September 6, 2024, to pursue my studies at George Brown College. Before my arrival, my consult...
Incoming calls on my bill how can i view them?
I was a long time Shaw customer. When I had an issue or question I could chat with a live agent within several minutes and when I called in, I had an option of a call back or wait for about an hour. Unfortunately Rogers Chat with a live agent means...
I no longer want to receive paper invoices in the mail. How do I make them stop?
Where do I start... I'm on call/chat # 6 and close to 5 hours into this debacle with still no resolution regarding incorrect charges that both Rogers customer service and credit department have confirmed are supposed to be credited to my account. B...
